My teenage son travelled to Spain with family friends. On arrival in Madrid it became apparent that his luggage had been lost. The paperwork for lost luggage was completed at the airport. The luggage was located still at Heathrow airport and was apparently put on the next flight to Madrid.
Over two days later he is still waiting for it to be delivered from Madrid airport. My friend contacted the airline to suggest she would collect it, which they agreed to. We were then notified that the courier had collected it and it would be delivered. After multiple phone calls to customer services we are no further forward. My son has medication that he needs. We have been lied to and mislead by the airline company. We have asked to speak to a supervisor and been obstructed from doing so.

I would not!! Recommend this airline if you like to keep your luggage!
Flew with them twice and both times the same issue occurred, my luggage was not put on the plane and left at the previous airport. The customer service when calling to receive my luggage back was lazy and slow. There was no contact back when MORE issues happened, they stuffed around with delivering the luggage once it arrived in the country delaying the process even more, ended up having to pick up the luggage myself! The lovely assistant at the airport (does not work for Iberia) mentioned this airline is known for taking bags off the flight due to weight restrictions, despite the fact I paid for checked luggage! I am extremely disappointed and exhausted from the lack of care from customer service!! Not worth flying again.

The worst airline of all times, customer service is non-existing. You spend 45 mins on the phone with them and nothing gets done.

I will never ever buy tickets from Iberia again. I am not one to leave negative reviews about a company because I believe if you have a bad experience you can rectify it with a manager. That was not the case with them because they would not even respond to me. I bought plane tickets to travel to France in November 2024 for a total of almost $1300. One day I received an email they canceled one of my flights. They had a link that was supposed to take you to their website to allow you to rebook....when attempting to rebook it would give me an error message each time. 2 days later...they sent me another email my flight was canceled...same process to attempt to rebook. Error messages. I then tried to contact their customer service for help rescheduling or a refund. I could never get ahold of a person. Then I attempted to use their chat on their website...when it asked me if I'd like to speak to a representative I replied "yes" and it stopped responding..finally fed up, I disputed the transaction with my credit card. The dispute came back denied because Iberia claimed that "the flights were not cancelled". So they lied to keep the money. I have since sent in more documents to show that yes...they were canceled and they aren't responding to me...but if a company is willing to blatantly lie and not even attempt to rectify a problem with a customer who was just trying to reschedule their flight or get a refund...then they aren't one to do business with. They are a nightmare and I hope anyone reading this makes sure if you do book with them, do it with precaution. They are obviously not above unethical business practices.

My flight to Madrid was cancelled yesterday for “technical issues” after waiting for more than an hour because of delays. Because of that, they changed our flight to a 16 hr layover today night making us lose two days of our vacation. Since they told us last minute, our hotel reservations are unable to be cancelled and the plans we made can't happen anymore. The workers were unable to assist many people and nobody got any vouchers or anything. I just hope the layover trip that I’m taking with Iberia is okay.