Horribly old cabins, dirty and untidy. Seats are at the very least 10 years old with a very narrow space for the feet and the super narrow ottoman on the side of the seat.

Travel lite as they will lose your luggage and never offer updates on status. Over 20 individuals had their luggage lost in Madrid flying back to Miami. I would imagine many are still waiting as I am. Note, buying your seat in Business class is a waste of time, they place you anywhere on the plane. Our parting was separated on both legs although we purchased, were ticketed and had assigned seating 6 month in advance. I am surprised I was able to get on the plane at all, very disorganized and systems are a mess. Never again!! I'll walk!

Business class was changed to economy class.
Disgusting attitude. Very dissatisfied with the service and attitude. I would not recommend flying on this airline

I have never had such a disgraceful experience with an airline in my entire life. I purchased flexible tickets to go to Spain, and when I called within the time frame to change the flight departure date, they told me that the only ticket status that they could change me to was a "flexible fare" and quoted me at $3,000 to change the flight. This was for just the outbound flight .... That is 3x the amount of money I paid for the entire roundtrip ticket. Paying extra for a flight change is a scam. Even though their policy says you can change your flight to any flight on iberia.com, the only way to change it is over the phone with their customer service and according to "their system" it only allows them to change to what is essentially a business class fare flight.

When I inquired about whether there was a cancellation fee, they just went ahead and cancelled the flight. I never told them to cancel the flight. I called customer service so many times and they told me several different things. Because the flight had been cancelled, the reservation could not be changed. I was left with no flight tickets. I begged and begged the Iberia Twitter Business Account to help me and they told me someone would be calling me soon to resolve it. More than two days later, someone calls me. I speak with them for 13 minutes over the phone and all of a sudden, they hand up on me. I called that number back 2 times and of course it didn't work. I got charged international phone fees trying to do this. Over an hour later, they call me back and once again tell me that to change ONE LEG of the flight, even when I paid extra for a flight change when I initially bought the ticket, it would be $3,000.

The amount of stress, false hope, and back and forth this flight has put me through is beyond. I am down $1,100 and 84,000 credit card points. This flight was supposed to be to attend a best friends wedding. I cannot believe the way they treat their customers. I'm writing this review in hopes that no one else has to go through this. In the event that something goes wrong, this airline will not be there to help you through it. You will loose money, and no one in their customer service team will adequately help you.

What a garbage airline. Turned me off to one world partners and AA, never flying either ever again.

1. Bought seats 6 months ago, completely ignored at check in, was given an interior seat and now I have to file a chargeback for my card.

2. Gave me 1 hour to make a connection in Madrid, I just barely made it because I spoke Spanish to customs and they rushed me through. Dozens of people on my connecting flight did not make it, there were entire rows of seats empty because of this. Why even sell this as a connecting flight if it’s nearly impossible to make.

3. Because I had to rush through MAD I couldn’t buy food. No problem, my infotainment tells me I can buy food just ask the the stewardess, when I go up to her, she tells me this flight doesn’t sell food. So who’s lying her or the Ads on the screen in front of me. Later I see people have purchased the food I wanted. What a joke, I’m literally trying to give them money and they can’t be bothered.

4. Don’t bother buying the satellite internet as it keeps cutting out, what a waste of 20 euros.

5. Bathrooms are filthy, or maybe people were upset as I was and just pissed over everything cause that flight was foul.

6. Stewardess did not like me and gave me worse treatment than everybody else, but like small petty stuff. Everyone got ice with their drink, me no ice. Everyone got bread with their meal, me no bread. Everyone’s meal look sealed, the tinfoil on my chicken was opened like someone decided they didn’t want it and gave it back and she saved that one for me, great. When coffee service came around everyone got a half cup at least, I got one pump from the pot, barely a quarter cup. I finally spoke up and she gave me another pump. Everyone around me got treated better, I spoke Spanish for every request, the only difference is I’m Asian and everybody else wasn’t. Felt like racial discrimination but my evidence is all circumstantial.

7. Lastly my baggage got caught in the claim turnstile (they had to emergency stop it) and it damaged my bag. Not their fault but when I went to the service desk to put in a claim, she literally turned away from me and said she’s on break and said they were closed. Great service!

Never flying this trash airline again. I hope they fold, and all their employees get laid off. One world is trash nowadays.