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“Great service! Good meals! Enough in-flight entertainment services! On schedule!”
Review of Japan Airlines (JAL)


Reviewed 3 weeks ago

I have always used Japan Airlines for Japan-China trip. I have nothing but faith for the airline. Great service, good meal, in-flight entertainment, and almost always on schedule! What more can you ask for the airline? If you are travelling to Japan, try them once!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Dive_Traveller1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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48 - 52 of 6,108 reviews

Reviewed 3 weeks ago

When I took flight from Tokyo to Kona , That day was my birthday! So clue gave me miniature airplane and some gift with their message !! It was great memory.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Nobu O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Totally love JAL for having flight attendants so polite, lots of leg room in the plane, everyone have entertainment if front of them and headset is provided. The foods are served warm and healthy. They sure take good care of their passenger from babies to seniors. Excellent! :-)

Thank sprice318
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

The food was great and service was good too for a fair price. would definitely take again and recommend for others

Thank Peiying C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

For our first trip to Japan, we flew with JAL and had a really great experience. Both flights between Boston and Tokyo (going there and coming home) were smooth and efficient. The crew is very polite and friendly. It was one of my most pleasant flying experiences.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank thefellsdesign
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC