Mr. Farhan, who was at the check in counter [privilege counter] - very disappointing and rude behaviour from him. I had an extra weight of 1.5 Kilos in my check in bagagge, which I could have easily carried as a hand carry. I told him I want to reduce the number of hand baggage as my kid was not well and I had to give attention to her than the bags. He might have instructions from top, but he should have the brain to understand teh situation and act accordingly. He made me take out the extra load, [I had to carry it as a hand baggage], made me go back to screen the bag again and treated me like sham!! When I reported this to the GM Customer relations, she reverts back saying the staff has clear instructions regarding the extra kilos!! If that is the case I have many grievances which they have not addressed time and again, but keep promising the mistakes will never repeat again...just for a few individuals liek Maya maam in Mumbai, Jet airways still carry dead weight through soem irresponsible staff!!! Unless they trim that, things wont change and competition will steal the show!!!