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“Mixed review”
Review of Kenya Airways


Reviewed 4 weeks ago

Flew out out New York directly to Nairobi on the new non stop service. The dreamliner is a very pleasant plane to fly in ad the business class cabin is very comfortable. On the return, the flight was almost three hours late from Dareesalaam to Nairobi and i ended u missing my connection to NY. It took several hours to rebook through Paris bacause the direct flights do not fly every day

Date of travel: November 2018
Thank hernando34607
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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42 - 46 of 1,751 reviews

Reviewed 4 weeks ago

From the very helpful person at check in, who kindly moved me from the last row in economy to the first row in economy, through to all members of the cabin crew who were very efficient and pleasant. I have moved my allegiance from BA to KQ on this route a few years ago and have now flown this route nine times with KQ, sometimes in Premier Class (another world) and sometimes economy but always have had a good experience. The 787 is a great aircraft, very smooth and quiet. Seat pitch seems to be about average and comfortable. The choice of entertainment is superb.

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Scenic46539618491
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

My flight was from Nairobi to Amsterdam, almost 7 hours in the air. The plane was a Dreamliner 787-8 business class.
The service was absolutely amazing, friendly and very attentive. I am having some food allergies which was nicely managed.
The beef I ate was the best one I had in a plane. Champagne and wine was great as well.
Congratulations to the company !

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Amedee_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

In spite of recent cases of flight cancellations and delays, our flight not only was on time but was also very pleasant with a very good crew. Being a flight en route to south Africa, I was initially worried about the combination of two destinations. However, from the boarding all the way to the time we deplaned, all went very well.

Date of travel: September 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
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    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Valerie M N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Easy flight from domestic terminal. Lots of flights with various airlines but good airport. Flight was a breeze with soft drink and nuts for a snack. Efficient and easy travel

Date of travel: November 2018
    • Seat comfort
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank akthai12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC