Delay almost 2 hours (yes, almost, because if more than 2 hours they might have done something). Missed our connecting flight which, granted, was with another company. Sure it's "not their responsibility" as they loved to repeat at least 10 times, but nobody to help even warn people in the connecting flight and not nobody to even apologize, or even put us in front of the plane so we can get a little head start. Sorry but 2 hours delay is your responsibility..
Cost me $1000 to buy another one way ticket back home for my girlfriend and I
Absolutely useless people, terrible service and highly suggest to never fly with them. They will let you die if it saves them a minute of slacking off.