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“Swift and efficient”
Review of LOT Polish Airlines


Reviewed July 18, 2018 via mobile

Good flight - punctual, comfortable, complimentary tea and biscuit, clean and good info. Reasonably priced.

Thank Kloon1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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254 - 258 of 2,876 reviews

Reviewed July 18, 2018 via mobile

The new direct flight of LOT from Chicago to Budapest is very convenient. The aircraft was clean and more comfortable than the usual transatlantic flights. Food was OK, movie selection was better than expected. The flight was completely full and if one doesn't reserve seats ahead (for a fee) than there is no guarantee for seats together. The US customer service takes literally hours to get through on the phone. The Hungarian customer service was easy to reach.

Thank marypsmith2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 17, 2018

Flight was almost 2 hrs late departing Warsaw, and there was no credible explanation. I almost missed my connection in London, and flight attendants very completely insensitive to the stress their delayed flight has caused on many passengers that also had connection. Their behavior was unprofessional, there were not willing to seek more information about connections to help us out, they didn't care if we were late.
Very tight aircraft, no seat legroom and narrow aisles. This lack of legroom is one of the reasons I avoid flight LOT, but in this case I had no choice because of the next connecting flight.

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    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Kris L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 17, 2018

Line at the LAX airport is across the entire terminal because LOT saves money and only occupies 4 terminal stations. There is no early boarding, so you stand there blocking entry to other airline gates and are being looked down from pretty much every other airline passenger. Im really disappointed that the management at LAX allows LOT to get away with this practice. As a result this flight is ALWAYS departing late. We paid for the ability to choose our own seats and none of 3 seats had a working inflight entertainment system. I wrote to LOT, and after 4 week wait they finally responded that they are "sorry".
Seats are narrow and leg room is just not sufficient, because LOT operates the smallest seat in industry. Overall I would rater pay more and fly with someone else, as LOT does not have the same standards as other European National Carriers.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
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    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank G K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 17, 2018 via mobile

Plane departed late as usual at LOT. Seats are small. My normal cabin baggage did not fit to the compartment so they removed from the cabin. I had to take my laptop out of it and due to this I left it in the compartment. Short after I complained but they reported back that they did not find it.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank pengemex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC