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“Connected flight delayed by 5 hours and still no compensation 3 months later.”
Review of Lufthansa


Reviewed February 23, 2018

Rubbish experience, cancellation of the original flight unexplained, definitely not weather related. The next flight I was transferred to was over 4 hours later. When I came to start boarding I was informed the flight is delayed by 45 minutes. As I was going for ski weekend away delayed flight destroyed half of it. I would probably accept it if I would get quick email apology and compensation (EU law) but I have go nothing so far and need to chase them again.

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2  Thank wd78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,378 - 3,382 of 23,384 reviews

Reviewed February 22, 2018

The service was extraordinary. The crew really paid attention to the customer and were very visible during the flight. Also the meals provided were pretty good. I was also very impressed with the efficiency of the boarding which usually can be rather chaotic most of the times.

Thank Jgneruda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 22, 2018

Frequent flier with Lufthansa, now retired, with wife and sister, wanted to use air miles to book business class, but was refused.
However, problem with aircraft at Munich, so delay.
But, Lufthansa came up trumps and upgraded all three to business class to compensate.
Hope return journey is as good because the sister is a first time long haul flyer.
Thanks Lufthansa.

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    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank david m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 22, 2018

Precise like a good German watch, be it a Lange or a Glasshutte.Shart on time on all departures and arrivals on all 4 legs of my trip, they also offer friendly and easygoing service and somehow relaxed atmosphere.

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Thank Ariel857
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 22, 2018

Proffesional service, organized and most of the time flights are in time without delay.
A bit expensive airline but well organized in all aspects.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
2  Thank 20Andreas12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC