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“Great inflight service”
Review of Lufthansa


Reviewed June 15, 2018 via mobile

The flight from TLV to Nuremberg via Munich went very well. The crew was very helpful and positive. The food was just as expected.
We had a problem with the flight back, when our flight from Nuremberg delayed in 1 hour, and we found out about it just 30 min boarding. It may sound ok if we didn't find that they know about the delay at least 2 hours, and those who checked in at the counter, were sent to Munich in taxi.
We did our check in a day before over the internet, and arrived the gate 2 hours before boarding, sitting there, reading a book and nobody even tried to contact us (and they have my phone number, email, and I yave the app to recieve notifications).
The good side was the crew on the flight from Nurenberg contact the crew on the flight to TLV notufued them we are on the way, and they waited for us.
Bottom line, I like Lufthansa and probably will keep flying with them, the only thing to improve is the live contact options with customer in cases like that.

Date of travel: June 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Amir A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,815 - 2,819 of 25,459 reviews

Reviewed June 15, 2018

Worst check in I have ever experienced in my life. They just had everyone cram in, no organization at all. Then when we finally get to the counter the extremely rude attendant told me that my camera bag-which I fly extensively with and flew in on Lufthansa with- was too big and I needed to check it. When I tried to explain to her that I’ve never had a problem with it before and that I had checked the dimensions and it met them she said I had too much baggage! It was either check my expensive gear or not get on my flight. Do not fly this airline! Their service is horrible and I’ll be incredibly surprised if I get back to the US with all my gear.

Date of travel: June 2018
2  Thank mscs320
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 15, 2018

Returning from Barcelona to Phoenix I want to talk about the flight from Frankfurt to Denver on a Boeing 747-400. I consider all 747's the "Queen of the Skies". The 747 smoothes out light turbulence, and Lufthansa makes flying very enjoyable. The meals were superb, and service almost flawless. Lufthansa makes our national carriers look terrible in comparison. While they are not on the same level as Singapore Airlines, they are still a pleasure to fly.

Date of travel: May 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Richard Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 15, 2018

My husband is 6ft4 with poor knees. We purchased bulkhead seats with extra leg room 8 months before our trip. Flight sold out and Lufthansa added a row of seats in front of us. Sooooo not only did we not have extra leg room, we had less than the regular leg room for a flight fof 7 hours!!!! We have been attempting to get a refund for 3 months with no response from Lufthansa at all. Worst flight of my life.....

Date of travel: March 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
2  Thank LeanneC1712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 15, 2018

Dear YPA,

We flew with a friend from Athens to Frankfurt and then planning to go
to Lisbon for 5 days from 21 to 25 of November.

We booked our tickets with a trustworthy and a famous brand, Lufthansa.
But unfortunately, Lufthansa brakes wheelchairs.

We have travel lots of times in our life and this flight (Lufthansa
flight LH 1285 from Athens Eleftherios Venizelos to Frankfurt/Main
Intl.) was the worst in our life.

We repeatedly told the crew that I need my own wheelchair and I can
not sit on yours in Frankfurt. I told both the Greek staff, the cabin
crew and the disabled help. I have the paper to prove it.

When we arrived in Frankfurt they didn't bring my wheelchair and they
forced my friend to carry me to the lift and told us that the
wheelchair is down at the airport. They unloaded all the other people
with disabilities and we were still waiting for the wheelchair... then
they told us that the wheelchair was already on the way to Lisbon. We
yell at them because we told them many times that we need my own
wheelchair and can not sit on others because they don't have head
support and back mechanism. I told them that I cannot move for any
distance without my special wheelchair.

They searched for the wheelchair and they found it by miracle....
So they didn't tell us the truth, about sending the wheelchair in Lisbon.
After about an hour (during this time my friend hold me in his hands
and both our bodies were in pain) they brought it and we found out
that they BROKE IT.
The worst thing was that the staff didn't know even basic level
English so we had to try a lot until they understand the problem,
while my friend was holding me in his hands. None came to help us.

They lead us to the airport without arm support for long distance,
from one end to another and I was afraid not to fall in every step,
while my friend was leading me and at the same time was holding me not
to fall down.

They told us that they would try to repair it but we had to pay
because they don't have cash at the airport and after that, they would
send us the money back.
After 8 hours they finally repaired it and they booked us another
flight to Lisbon. They didn't ask for money. Had they finally cash in
the airport or no?

I have a burn in my leg for the last seventeen years and I can not
stay in a seat for many hours and now you propose me to lose the
flight so you can have more time to repair it ... AND PAY FOR THE WORK
TO BE DONE!

After six days my friend's pain in his whole body and especially in
his hands is noticeable.
I am in pain and numb too. Moreover, we lost the opportunity to enjoy
the few hours we had in Frankfurt and we lost one day of our trip in
Lisbon.

The only one we know is that LUFTHANSA BREAKS WHEELCHAIRS.

We will do everything we can, due to the law to win the respect you
must have to disabled people, the equipment and our partners.
Wheelchairs are special and very expensive equipment and it's our
legs. They are not replaceable. Maked on our body and needs.

You should be careful more and let only specialized staff to handle
them. I didn't ask anything special and watch them to throw it upon
the lift like a bag of garbage. You should also know that your
disabled help staff didn't speak good English which is also
unacceptable.

What they answered us after 2 weeks is that as they had fixed the
wheelchair, the only they could be done was to give me 10.000 miles.
It's a mockery to give us just a few mile bonus due to the mental
anguish they caused us, the pain in our bodies and the opportunity to
visit Frankfurt and one day lost in Lisbon.

They should be more careful an be caring with our needs, especially
after the damage has done. Our target is to train your staff in
airports so as no one of disabled people find their special equipment
broken. We have the same rights
as everyone to can travel all over the world safe and enjoy our trip.
Let our experience be one lesson for the staff who assist us. It must
be trained and not just to have strong hands to through our equipment
fro the airport to aircraft and from aircraft to the airport.

With honor,
Haris Aslanidis
and Pantelis Kontaxakis

Date of travel: November 2017
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
2  Thank redman5314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC