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“Great Seats ! Average food !”
Review of Lufthansa


Reviewed 3 weeks ago via mobile

This was my first travel in business class. And i must say the seats were extremely comfortable and service was pretty decent.Entire staff was polite and smiling. They would say a no also in a way that you would appreciate. No complaints with staff. They were great.
Food was average. I ordered asian vegetarian food. I think we would get better food in economy class. The presentation of food was obviously good. But the combinations and quantity i would say below average. They just made whatever they could using any vegetable. It was like single table spoons of six salads served together. Lufthansa really needs to work on their vegetarian food.
I had better food in lufthansa economy class last time i travelled with them.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Ankit J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 3 weeks ago

Great experience with Lufthansa. After a few very bumpy and rocky flights this year, I enjoyed the recent flight with Lufthansa back and forth. The personnel is very kind and gracious and also the airplane was clean and up-to-date.
Thanks for this great service experience.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Dr Werner K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

The Lufthansa flight from Stockholm, Arlanda was delayed so at Frankfurt airport we had to run for the connecting flight to Atlanta. At the customs it was plenty of people waiting and in a hurry. It was very slow and no one helping out. When we finally got to our gate it was 5 minutes to departure and they asked if we were the Swedes. We were told it was to late, that we had to go to Service to find another plane and that our luggage should be sent after us. At Service a man found a flight a couple of hours later which meant an extra connection. At Philadelphia airport they didn’t know anything about our luggage but said it probably was sent to Atlanta. We missed that connection to due to short of time. Instead of reaching Atlanta at 2 pm we landed 11 pm. No luggage. The claim for domestic luggage was closed. At 1.30 am we came to the house we had rented. At the airport we had bought the most necessary stuff to spend the first night.

When we woke up whe went to the airport and found out our luggage never came on the plane it should have but should come with another plane that afternoon. We left our address and went to buy more stuff. In the middle of the night we woke up by then doorbell ringing. Surprised we found our luggage standing outside the door.

Never ever Lufthansa again. The service was non exciting. We’be had problems with short time with connecting flights before but at those airports they have helped us to get on the plane. Their routines have shown to be professional and well working.

Thank Rallykatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Lufthansa airlines made a very long flight enjoyable. We had over 250 movies to choose from on our personal screen, excellent food, and good service.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank JudyP640
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

No complaints with service or audio visual. Meals better than average. Issue is with seating configuration, 3-4-3, in economy. Impossible if you are average size and over 50. So tight you can't easily use your utensils to eat. Pay the extra $ and upgrade to premium economy. We tried but weren't successful and my husband ended up in ER the night we got home due to back spasm.

Thank McBaineFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC