worst client support I have ever seen
0 flexibility if you dare to buy something on their website EVEN DURING A MONDIAL PANDEMIC
worst contract ever
I have bought a BUSINESS CLASS ticket and they don't propose a voucher ticket !(if I were asking for a refund I could understand but for a voucher...)
They allow you to buy a ticket between two countries whereas you are not authorized to do so because of your nationality. But instead of preventing it, they let you buy the ticket.....
=> Luftansa is definitely a scam company, this was the first and the last time I spent my money with them.