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“Lufthansa - abandoned 26 Passengers without Assistance at Schiphol Airport”
Review of Lufthansa


Reviewed 4 weeks ago

Lufthansa – abandoned 26 Passengers without Assistance at Schiphol Airport on 15Apr2024

In a harrowing ordeal at Schiphol Airport's Terminal 1, Lufthansa abandoned 26 passengers, including families and couples, were left stranded without accommodation or proper assistance.

The Group’s original flight on 15Apr was cancelled. We were rebooked several times over and the travellers were not informed of the changes. Worst – f we were booked separately. Shockingly, families and couples were inexplicably divided into separate flights, leaving loved ones scattered across different bookings. One minor (17years old) had to fly alone whilst his family (3) were on another flight.

Amongst this group, 10 paxs missed their flight - were stranded at the airport with no flight, no hotel and no meals.
Throughout this ordeal, the group was stranded with no Lufthansa staff around to provide assistance and no contacts. We were lost!!!
Amidst the chaos, desperate attempts to secure accommodation proved futile as nearby hotels were fully booked. With no alternatives, the stranded passengers resorted to spending the night on uncomfortable airport chairs, a far cry from the expected service of a reputable airline.

Next morning we went to Departure Checkin Counter. LH Staff on duty could not offer any explanation. LH could not offer us any room to washup and rest, but offered a meal voucher value €17.
LH also gave us Business Class Lounge Voucher but unfortunately these vouchers were only valid for Munich or Frankfurt. “We are in Amsterdam!!”

Eventually, were rebooked on Turkish airlines TK1954 AMSIST / TK054 ISTSIN

In the wake of this debacle, Lufthansa's handling of the situation has been met with outrage and condemnation. Passengers describe the airline's actions as impassionate, irresponsible, and indicative of a lack of accountability.

Joseph Chai

Date of travel: March 2024
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2  Thank Joseph C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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120 - 124 of 41,965 reviews

Reviewed 4 weeks ago

Cancelled the return main flight over 14 days in advance without reason so no refund. The connecting flight to home will cost almost 2/3 of the original fee if changed to the next day.

Date of travel: April 2024
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    • Check-in and boarding
1  Thank Warrick M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

Can't rate my First Class experience with Lufthansa highly enough. From the moment you step into their Flagship first class lounge in Frankfurt, to the moment you disembark at your destination, you feel an elevated level of service (no pun intended). The incredible hard product is complemented by the superior food & beverage offering both on the ground and up in the air. The final element, i.e. the service was the perfect balance of hospitable without being overwhelming.

Date of travel: May 2023
    • Seat comfort
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    • Check-in and boarding
Thank Vishen N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

So bad bad food and not so good of service the flight was so boring and cares about age restrictions only and doesn’t give you sweets instead gives you unnecessary toys and so it keeps if you have a big large bag it will kick it off and send it back to where you were and no special television there is no screen

Date of travel: April 2024
1  Thank Seif A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

I am flying 6-7 times around the world and mostly business. This time I have chosen Lufthansa and I think I made a huge mistake! First flight IST-FRA : seats are economy class no leg room. servis is just average! Fast Track at FRA- you can forget about it! Que is long as economy. Even at the entry of business lounge you have to wait in the line 10-15 min get in and the personnel is not friendly like other airlines. I expect no better service at FRA-JFK! So : I do not recommend this airline for any business flights!

Date of travel: April 2024
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    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank CanerO58
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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