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“Poor customer service”
Review of Montenegro Airlines


Reviewed June 18, 2018

I have to give Montenegro Air a couple of stars since they did get us safely to our destination. But their customer service was terrible. First, we found out at checkin that we would have to pay an additional 50 euros because we had one small additional piece of luggage. Yes, we should have read the fine print. But Montenegro Air is not advertised as an extreme discount airline line like EasyJet or Ryanair, and we were already paying 100 euros /ticket for a short, one-hour flight. So I guess we got fooled. But what really bugged us was that when we were ready to pay the 50 euro penalty we were told to go pay at the Montenegro office at the other side of the terminal. And when we got to the Montenegro office, no one was there. So we returned to the checkin counter and were told brusquely that the person who would take our money would be there "in 5 minutes". And we couldn't get our passports back until we paid the extra fee. 30 minutes later, even after getting a helpful airport official to call the Montenegro office to try to bring some employee to their service desk– there was still no one at the Montenegro desk. And now it's time to board our flight. Finally upon appealing to yet another Montenegro employee, someone was recruited to take our money and after paying the extra fee we were gruffly given our boarding passes (and our passports) and allowed to go to the gate. Perhaps for some this counts as acceptable customer service, but we will definitely be flying any other airline if we possibly can in the future.

Date of travel: May 2018
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank petersT101ME
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (364)
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91 - 95 of 364 reviews

Reviewed June 11, 2018

Although you can't check in in advance online or as we understood, reserve a seat, when we checked in at Tivat we were 2nd people in the queue but told the extra legroom seats had all been taken - how? Check-in staff very unfriendly and brusque. Leg room was in fact reasonable for a smallish plane. Cabin staff weren't very friendly either. Food was terrible, but we had been warned of that and took some supplies of our own. Fortunately the flight was only 2 1/2 hours. Toilet wasn't very clean on the plane.

Date of travel: May 2018
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and boarding
2  Thank katherine153
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 30, 2018

The plane very comfortable for the short flight to Belgrade. Less than an hour. We had a long lay over at Belgrade Airport. Made the mistake not to book luggage throught to Dubai. Could only check in 2 hours before boarding.

Date of travel: May 2018
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank TableMountain_11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 23, 2018

Pleasant airline
The flight crew was very friendly and attentive.
Small selection of entertainment and the food is as good as no. For short flights I can recommend this airline.
The prices are too high.

Date of travel: June 2017
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank anesz2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 21, 2018

Slow check in due to insufficient staff on duty. Flight some 30 mins leaving and managed to make up 15 mins of this delay en route to Tivat. Basic level of inflight food...roll with limited meat filling...and non alcoholic drinks only.Comfortable seating.

Date of travel: May 2018
1  Thank Vegas69024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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