Bumped from seat, delays, delays, lies and more delays.

I flew from Sydney to Melbourne for a weekend away. On my Melbourne bound journey I was bumped from my seat (full paying business class fare) to economy to allow for a Qantas employee who was on the clock (working) to fly business. I was told 10 minutes before departure. What poor management decisions lead an organisation to make such decisions? Bizarre.

On my return flight from Melbourne to Sydney the flight was delayed 2 times. I was told it was because of a storm front. Other flights to Sydney and Coffs Harbour took off from Melbourne before, at the time of and after my original flight’s time. So the weather reason was a blatant lie.

I find the signs all around Qantas and the airport demanding respectful treatment if it’s staff and employees an offence. Customer are treated with disrespect, unprofessionalism and dishonesty and expected to walk away with a smile and accept it.

Qantas is awful. It is dying. Do not choose this airline. Do not be fooled by its slick ads and marketing. Qantas does not deserve this country’s loyalty.

I hope it is eaten up by another airline and is shown how to actually run and treat its customers.

Travelled with family to l LA . Seats were super squashy and uncomfortable.. Some of the chairs were broken like the one son sat on as it didnt recline. while we were offered a different seat for him it meant spilting the family up. So he would of been sitting off by himself, . we paid or these seats to.. so putting the family together in different seats would of been better then what they offered..
Also traveling with a child with food sensory and Asd.. The airline doesn't offer special food for kids that have food issues.. Even though i was told when i booked they would put an order in. The lovely hostess Debra did an amazing job of trying to accommodate my daughters' needs with what they had on board.. I also packed 2 min noodles and snacks which helped out to . esp on 15 hour flight.. i think the airline needs to add this dietary requirement to the food lists.. Like slice apples.. watermelon cups.. Plaine bread rolls dinner rolls with no seeds or butter etc depending on what sensory your child has..Food for adults on board with ok.. average.

on way over flight was delayed like 5 hours.. which meant we sat at airport for enternite as well

The flight was delayed for a good hour because of some piece that wasn’t attached. Then we had to wait anther half an hour because there were a number of other planes that needed to land. When we took off, I was having such a nice sleep, when suddenly a flight attendant came and asked me for a banana with a torch brighter than the landing lights. When we were descending into Sydney, the pilot was worse than the biggest turbulence and I almost threw up. The landing was horrible, and I had to wait for an hour and a half to get to the terminal because plane didn’t order the buses in time. Overall it was a terrible decision to fly Qantas, I recommend not flying them.

BEWARE, avoid this airline. Have been waiting since 6 55pm to board flight. Been told every 2 or more hours that boarding will be delayed further by 2 or more hours but we will be boarding. However plane is clearly visible and obviously not flight ready!!! Yet passengers cannot make arrangements to sleep overnight as the boarding time is only delayed for 2 hours or more. This uncertainty due to lack of transparency from qantas is deplorable. Furthermore flight crew including captain left around 10pm but passengers are kept hanging.

Flight supposed to depart 7.40pm, it's 1am now delayed and we are told yet again of another delay, now departing at 2.30am..flight doesn't look operational and the crew has left around 10pm
Question is why are we left hanging and not told upfront of the expected delay, which obviously the qantas crew is aware of as they are nowhere to be seen..