In one journey, domestic flight to connect with international flight was cancelled and then bags were not put in the international flight. No contact from Qantas, just waiting in Tokyo trying to work out where my bags are. Don’t fly Qantas if you’re planning to hit the snow in Japan. You’ve been warned.

Our flight from Auckland to Sydney experience an hour or so long delay, but we managed to make good time and arrive in Sydney early enough to make our connecting flight. The cabin crew told us we could disembark first in order to make connecting flights to South Africa (there were also some people on the flight who had the same issues going to India) however this didn't end up happening. We all raced through Sydney airport, through security and made it with time to spare to board our connection.... only to find out that Qantas had cancelled everyone's seats and given them away to other people! All we got as compensation was a $15 gift card... This was disgusting behaviour from an airline to have a known delay and just give away about 40 people's seats even though we made it on time. The flight from Sydney to Joburg would've been 14 hours, but we then had an hour wait, then an 8.5 hr flight to Singapore, a 9hr wait in Singapore and then finally an 11 hour flight to Joburg from Singapore with Singapore airlines. So THEY gave away our seats and then added 15.5 hours to our overall journey... I would also like to say that there were many cheaper flights with other airlines that I avoided because they had long lay-overs in either Dubai or Singapore. This was a giant waste of money - might as well have gone via Singapore airlines for the entire trip because I would've made better time. Additionally, I had the dietary requirement of no gluten that was supposed to be applied to all of my flights, only to get on the final one with Singapore airlines to find out that Qantas did not transfer that info to them. The SQ staff were lovely, friendly and very accommodating in creating a make-shift meal, however this entire experience was Qantas' fault.

I never post reviews for airlines but this one meant I had to, for very positive reasons! We flew Quantas on a flight operated by Finnair on their behalf from Sydney to Bangkok. It was a great experience from start to finish, staff smiley and helpful (Finnair), my special GF food great (Quantas), good entertainment offer (Quantas) and we left on time from Sydney and touched down a few minutes early in Bangkok (Finnair). A collaboration of Scandinavian, Australasian and Asian continents. More like this please. Just great! My husband would have liked just a bit more legroom in economy for a long flight.

I am frequent flyer and my upgrade request was accepted and I flew business from Hong Kong to Sydney. The flight was delayed because of some technical issues in Hong Kong but the captain came and delivered a message in person! this was something I hadn't seen before in other airline! the face-face interaction with the captain who is going to fly the plane was a unique experience! Well done Qantas

I have just returned on Feb. 27th. having flown business class from London Heathrow to Melbourne via Singapore and return QF1, QF 36 and QF37, QF2 paying £5500 for the extra “comfort”.

The food and drink quality was shockingly, abysmally poor. I have had better quality food and service on Easyjet and Jet2 holiday packages. Last year I flew Cathay Pacific premium economy which was superior to Qantas business in every department.

Breakfast on the Singapore/Melbourne leg was basically a no choice affair so I had a small bread roll with the most flaccid bacon and hard fried egg which was cold, sent it back and the replacement was no better! Breakfast on the return flight was cold scrambled egg, cold baked beans and this time, incinerated bacon with a stale bread roll. I’d given up sending the food back by this stage.

Take no notice of Qantas’s advertised meal photos, main meals were served on 7″ plates so the food portions appear much larger! The veg, usually French beans were always undercooked. The steak and chicken portions served with the main meals measured barely 2″ in width. Thinking the salad was a mixed leaf, tomato/peppers affair I was shocked when it appeared in a small 3″ bowl with just rocket lettuce and balsamic vinegar. Surly staff members didn’t enhance the experience.

Forget the “luxury” amenity packs, basically just ear and eye pads and toothpaste. waste of time.