Customer service is very poor.I made booking on website but I dont have last name so I put my one name in last name so I did call to check my details if I put right .waiting from one week still not sort out .spoke with 30 time every time diffrent person and giving diffrent answer .they told you have cancel booking and make another booking just because of last name .

never ever going with them in future.

The plane wasn't too bad, even in economy and the flight staff were wonderful. However, the Qantos vegetarian breakfast served on the plane can best be described as 'dog's vomit wrapped in an old man's hankie - warm, wet and very nasty (see photo). Strange, they then bought the meat eaters' breakfast, egg and mushroom bake - also vegetarian. Obviously, not much joined up thinking at Qantos.

I had a really smooth experience flying with Qantas from Sydney to Los Angeles. The check-in was quick and easy, and the staff were friendly throughout the flight. The seats were comfortable, with enough legroom for the long haul, and the in-flight entertainment kept me busy. The food was decent, and the crew made sure everything went smoothly. The flight landed on time at LAX with no issues. Overall, a solid, reliable flight. Would definitely fly Qantas again.

In one journey, domestic flight to connect with international flight was cancelled and then bags were not put in the international flight. No contact from Qantas, just waiting in Tokyo trying to work out where my bags are. Don’t fly Qantas if you’re planning to hit the snow in Japan. You’ve been warned.

Our flight from Auckland to Sydney experience an hour or so long delay, but we managed to make good time and arrive in Sydney early enough to make our connecting flight. The cabin crew told us we could disembark first in order to make connecting flights to South Africa (there were also some people on the flight who had the same issues going to India) however this didn't end up happening. We all raced through Sydney airport, through security and made it with time to spare to board our connection.... only to find out that Qantas had cancelled everyone's seats and given them away to other people! All we got as compensation was a $15 gift card... This was disgusting behaviour from an airline to have a known delay and just give away about 40 people's seats even though we made it on time. The flight from Sydney to Joburg would've been 14 hours, but we then had an hour wait, then an 8.5 hr flight to Singapore, a 9hr wait in Singapore and then finally an 11 hour flight to Joburg from Singapore with Singapore airlines. So THEY gave away our seats and then added 15.5 hours to our overall journey... I would also like to say that there were many cheaper flights with other airlines that I avoided because they had long lay-overs in either Dubai or Singapore. This was a giant waste of money - might as well have gone via Singapore airlines for the entire trip because I would've made better time. Additionally, I had the dietary requirement of no gluten that was supposed to be applied to all of my flights, only to get on the final one with Singapore airlines to find out that Qantas did not transfer that info to them. The SQ staff were lovely, friendly and very accommodating in creating a make-shift meal, however this entire experience was Qantas' fault.