We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“First international flight on Rwandaair was pleasantly surprised”
Review of RwandAir


Reviewed 5 weeks ago

Booked my flight through a travel agent and had a paper ticket which usually denies you the chance to pre check in for your flight and select your seat. Got a window seat which l usually prefer on the way to Dubai BUT right next to the restrooms, so every time someone visited the loos, myself and seatmate were woken up by the noise of the doors open and shut. Plane made lots of rattling sounds when landing, good pilots nice long field landing.
Was very pleasantly surprised by an upgrade on the way back from Dubai, Thank you very much Rwandaair!! got some sleep. Meals on board are better than KQ and the loos were kept clean throughout the flight. Thank you! Planes could be newer...waiting area at airport could be improved but are well maintained.

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank lid k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (319)
Traveller rating
Traveller type
Time of year
Language

20 - 24 of 319 reviews

Reviewed November 12, 2018

It was better than expected. It is still a new airline learning the ropes but they thrilled me. the staff did so much to make everyone comfortable and served us well. the flight was smooth and enjoyable except for the landings, they were rough. a passenger on board who's birthday was on that day was surprised with cake and wine, he celebrated with the babies on-board. my son was even given a toy. I however did not like the many connections and delays.

Date of travel: August 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Lawrence E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 10, 2018

Had a fantastic experience. Everything on time both ways. Comfy new planes. Lovely staff. Food a bit dull and average. Movies shown on overhead screens x 2 during flight (Cape Town - Harare - Kigali).

Online check-in on way out - but did not receive email reminder on way back, and forgot. But still got window seat both ways - and no-one in middle seat.

Date of travel: November 2018
Thank Baljit21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 9, 2018 via mobile

Flight was delayed out of Brussels but the onboard service was better than I expected. Changerover in Kigali is a slow one, but as much as possible they hold the plane for you.

Date of travel: October 2018
Thank Ashleigh_M_21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 7, 2018

When I booked with Rwandair I had my reservations, having not flown them before. However, there was no reason for this, the flight was fantastic. The plane was ready in time for a early departure due to all passengers having been checked in. The flight itself was smooth and despite it being a short flight, we were given a "snack" which turned out to be what felt like a full meal. The food was quite good, much better then plane food I have had elsewhere. The staff were friendly and helpful. Would definitely travel with Rwandair again.

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Courtz47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC