If I have a problem with a company providing a service, I try to work with them to find a resolution. That is why I haven't reviewed Our Azores Airlines / Sata flight for over a month. I have repeatedly emailed their customer care email, and to date have only received one automated reply. As a repeat customer I am so upset. At this point I feel I can only caution others so they don't suffer the same experience my family and I did.
Below is an excerpt from my email to Azores Airlines.
"In February of 2017 we booked our flights for a total cost of $5560 Canadian dollars. At that time we were assigned seats in row 24 for flight 321. The seating chart in your booking system did not show that these seats were adjacent to the mid cabin lavatories. If we would have known this was the case we would have selected other seats or chosen a different flight.
Upon boarding the plane my heart sank when I realized where we were seated. The steady flow of passengers requiring the lavatory started almost as soon as we were seated and continued throughout the flight. The only break was when the captain requested that we remain buckled in.
Further leading to our dissatisfaction was the fact that the doors would not remain closed. My daughter who was on the other isle seat and myself had to continually close the door ourselves after the lavatories were used. I estimate that between her and I we had to close the door as many as 300 times on the 6 hour flight. The odour from the lavatories was unbearable. It is my opinion that the doors were originally self closing but were out of adjustment. This made me wonder what other maintenance had been neglected? My entire family was unable to rest at all on the flight.
I believe that row 24 should not be used for seating. A bulkhead should be placed after row 23 and the area where row 24 is located should be used for a cross over between the port and starboard side of the plane and possibly for flight crew jump seats. SATA / Azores Airlines should place customer satisfaction over profit, and eliminate these seats.
In the past we have been extremely happy with how we have been treated by SATA, and its flight crews. The flight crew on flight 321 was no different. They were extremely professional and attentive. It is too bad SATA decided to configure the plane with these seats in place because it has clouded my opinion of the airline. What SATA decides to do in response to my concern will determine how I view, and if I would recommend SATA / Azores Airlines in the future."
I regret that I have felt that I had no other choice but to take my concerns public, And do hope that Azores Airlines/ Sata steps up and addresses my complaint.