We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Saudi Airlines”
Review of Saudia Airlines


Reviewed April 2, 2018

We flew from New York JFK to Dubai via Riyadh. It was a pleasant experience being my first time flying with Saudi Airlines. The airplane was very clean and the leather seats were comfortable. We paid $53 extra to select our choice of the seats which gave us extra leg room. The staff was very nice and polite. The food was OK. Overall we liked our 1st experience with Saudi Airlines.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank razi823
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (2,029)
Traveller rating
Traveller type
Time of year
Language
  • More languages

295 - 299 of 2,029 reviews

Reviewed April 2, 2018

Our flight was delayed in Toronto, but no announcements, In flight service was very hospitable and crew were more friendlier and service oriented than the ground crew.
Again a delay in Reyadh for about 1.5 hours sitting in the plane, with a explanation "Technical Issue".
The return trip the same scenario. Overall a satisfying flying experience with modern spacious planes and spotty clean toilets. Will travel again

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Pervez A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 31, 2018 via mobile

Started with an email about them moving our travel date and they needed us to confirm the changes. Hubby dealt with it as what they offering us is impossible to catch our connecting flight. This made loss one day wages as we have to fly a day early and spend a night in the hotel in Manila to catch our domestic flight the next day as we are one day early. My husband wasn’t very pleased and asked the process to complaint but unfortunately he’s been given a wrong name of staff and a wrong advise on how to put his complain. Anyway that’s the first thing, Secondly we landed in Jeddah “King Abdulaziz airport” the most unorganised, filthy and small airport. One gate is for 5 destination flight and you won’t know when and where you’ll be called out for boarding, people throw rubbish in front of them as if it’s normal and toilets seems no one who cleans and put tissue. You wouldn’t think it is like that when you know Saudi is not a third world country. Thirdly my husband only drink when he’s on holiday or on a long haul flight but we realise they don’t serve alcohol throughout the flight. Everything is just so disappointing. A long journey so tiring and all we wanted is a smooth flow of waiting on our flight and not a chaos and stressful flight. Definitely won’t be using it again.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Psychinishrhea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 31, 2018

Flight was ok .Flight crew was great . But the ground crew was the worst I had seen in my life . You feel like you are in a jail ground crew was terrible .will never travel to Saudi arabia again .

    • Seat comfort
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank talatfaiz1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 29, 2018 via mobile

This was one of the worst flight experience I have had .
It started right from the check in counter , the person was not only not helpful but rude , it seemed that he was doing us a favor by checking us in.
The next was the flight was was too leave at 14.25 , the boarding did not start and the info on the flight information board kept on advising it is on time and boarding has started , at 14.25 I walked up The information counter, I was advised that the aircraft has been changed because the air conditioning was not working on the aircraft. No announcement to this effect was made it was left to passenger to find out themselves. The flight was delayed by one hour.
So you board the bus with takes you to the aircraft and you waiting in the bus parked next to aircraft for 25 minutes as aircraft is not ready to board. The flight crew is little better then the ground crew .
The good parts of flight there is good leg room space and the inflight meal were good.
I will avoid flying Saudia when ever possible.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
Thank Hussain18818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC