Excellent customer service. My seat number from Mumbai to Jeddah was 41L. THE air hostess (miss Aryana….i don’t know whether I spelt it correctly), was excellent.Need improvement on food side.

I tried to book a flight on their website. After entering my credit card number it told me it could not be processed, to try again later. I gave up. However, the transaction went through and the bank thankfully stopped it as suspicious. By then I had booked on another airline.

The level of Saudi Arabian Airlines has been declining continuously for years. Before boarding the plane, employees do not take into account families with young children and the old people and leave them waiting in queue for a long time. I was the first in queue, I had my daughters with me. One of them was sick and very tired, my second daughter was small. However, they did not accept me on the plane and put me at the end of the queue because our place was in Zone 4.
Bad service, a dirty plane, and often untasty food. After all this, at the end of the flight, they offer you a cup of juice and chips to satisfy you. It is a mockery that offends Saudi Arabia. Ticket prices are very high.

On July 28, I traveled with Saudi Airlines from Madrid to JED-BKK. The negative experience and poor quality started during the flight from MAD-JED (SV 226, Seat 48H), where the TV output for connecting the headset did not work. The staff brought several headsets to check if the issue was with the headset or the TV output, but they did nothing else. They did not offer to change my seat, so I spent the 5.5-hour flight with no entertainment. I felt like I was traveling with a low-cost airline, even though I paid for a regular flight. I recommend that Saudi Airlines improve both maintenance and the training of onboard staff. From a maintenance perspective, improvements could include inspecting each device before deeming the aircraft fit to fly. This would allow onboard staff to know which devices are working and which are not, preventing passengers from being assigned to faulty seats. Regarding staff training, it should include interim solutions, effective communication, and follow-up with passengers to avoid negatively impacting their experience and the expected quality from such an airline. During the flight from JED-BKK (SV 844, Seat 52H), an issue occurred involving the passenger seated in 53H, an elderly Saudi lady. She was sharing the row with a Spanish couple and began arguing with them about their affectionate behavior during the flight, such as hugging each other. The flight staff intervened and explained to her that such behavior is normal in Spanish culture and offered to find another seat for her if she was uncomfortable. Although she was initially aggressive, the staff managed to relocate her to another seat. I understand that this was not the airline's fault, but I expected the staff to explain the situation to the Spanish couple and apologize on behalf of the airline for the incident. Instead, I was the one who apologized to the couple and explained that not all Arabs and Muslims are the same, and that we generally respect other cultures and religions.
I feel I was penalized by the staff for apologizing to that couple. I ordered coffee, but they never served it to me, and when I asked about it, their response was unclear as to why I couldn't have coffee. Finally, in BKK, we noticed that several bags were missing, including my baggage with the tag SV080887.

The worst customer service imaginable. Always issues with booking, website, etc. Getting hold of customer service is near impossible, and once you do the typically give a very unhelpful response and then end the chat before you have the chance to reply. And then you have to contact them again, and it becomes a loop of waiting times and unhelpful responses...