We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Watching a silent movie for 8 hours!”
Review of Shanghai Airlines


Reviewed January 11, 2017

After spending 5+ hours in transit at the Pu Dong International Airport, Shanghai, instead of a China Eastern Airline aircraft, we were boarded into a Shanghai Airlines B767 aircraft on our direct flight to Colombo.

When we boarded the China Eastern flight to Shanghai in Auckland, en-route to Colombo, I was taken aback when the Boarding Agent informed me that seats could not be reserved in the flight to Colombo.

There were no issue about the flight except for two glaring differences in service levels between China Eastern Airline and Shanghai Airlines:

1) Drinks were served in plastic cups that were about 4" high but only 3/4 of the plastic cup was filled

2) Headphones were not given to any passenger in the Economy class: we watched a Chinese movie in total silence

3) The flight traversed the Indian sub-continent without heading over the Bay of Bengal from Yangon to Colombo

It is my belief that Shanghai Airlines is the low cost option from China Eastern Airline and as such passengers are treated accordingly. However, we could not complain about the in-flight menu.

If I could have taken the Sri Lankan from Shanghai to Colombo, I would have had a better experience, no doubt.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank podiyan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (206)
Traveller rating
Traveller type
Time of year
Language
  • More languages

69 - 73 of 206 reviews

Reviewed December 27, 2016

Check In was prompt and handled by China Eastern (Shanghai Airlines parent company). Boarding started on time and we took bus to the plane... the plane was clean Boeing 737-800. It looked old from outside but new from inside heheh... that was interesting. Seats were ok... comfortable for 3.5 hour flight.

I just hope they had invested in in-flight entertainment system... and better food as the food on China Eastern/Shanghai Airlines is the SAME for 7 years I have flown with them every now and then.....

My reason of taking the flight was a good roundtrip direct flights bundle with return to origin from another city in thailand (Phuket). Would take them again for this sector for sure..

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank RM_GlobeTrotter_01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 3, 2016

We arrived at the airport at 4:30 am, check in was not open, we waited over an hour. Check in opened less than an hour before our flight with 3 planes trying to check in at the same time. We queued. We queued again at security. We arrived at the gate just after boarding (it did NOT say gate closed at 6:25am, just boarding) to be told we were too late.
We went to management who were very rude and told us it was our fault, we should have asked to go faster through the queues (are they joking???). When we tried to talk to people they either forgot how to speak English, often mid conversation, or turned their head and totally ignored us.
We lost both flights to and from, and had two very long trips to the airport just to be treated poorly by an unorganised company. We never made it to our destination as we could not fly another time and even if we had been able to fly the next day, they would have charged us 400rmb each to change the return flights which were for the next day.
Travellers beware of this one!

    • Customer service (e.g. attitude, care, helpfulness)
1  Thank JennB822
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 19, 2016 via mobile

We were scheduled to fly China Eastern Air but were rescheduled to Shanghai airlines, who we never heard of, and were pleased with the service. They were nice, clean, new aircraft and the crew were friendly. Chinese airlines seem a little stricter in general, but these guys were great. The flight was only half full but they let us move to the back and have a lie down on all the empty seats. I'm glad China Eastern changed us to this airline, a good trip!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
1  Thank davevander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 15, 2016 via mobile

The 1h50min flight was great. Very well mannered stewardesses and airplane was new and comfortable. Found out in-flight that this airline is part of China Eastern Airlines. No wonder the world class flights experience. Price paid was surprisingly low! 20kg baggage allowance per pax. Do note that China domestic flights have frequent changes in departure time & date, so be sure to check your email/phone. Was given a same timing flight at the other airport but I ended up choosing a close timing flight option at the same airport. The amendment was free, but only an email containing a log of words was given by the airline as acknowledgement for the amendment. Also, at the airport, changes to departure gate is common, so be sure to open your ears for the announcements.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
1  Thank fibbllie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC