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“A LOOONG flight”
Review of Shanghai Airlines


Reviewed October 2, 2018 via mobile

We boarded and departed on time. Cabin crew friendly. Meal was Asian and not to my taste, but expected. Our first hint of trouble was when we were diverted to Phuket because of “bad weather” ( later to find out, fog). We sat on the plane for some time, then took off for Krabi, nearly landed, but aborted and returned to Phuket. Another long wait. Flight cancelled. More waiting. Eventually a bus picked us up and we only took hand luggage with us. We had been on the plane for 11 or so hours. Disappointed in the amount of liquids offered to us while we waited and my guess is that we disembarked because we had exceeded the Pilots and cabin crew working hours.
Airline whisked is through immigration, with lots if helpers showing the way. Then it was a 50 min bus ride into Phuket Town - surely there was something closer - for a few hours. Then a bus back - no-one helping us or counting back on the bus? Then it was a short hop to Krabi. Overall, it was not the airlines fault, but they could have given more information and more refreshments

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
Thank Chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3 - 7 of 204 reviews

Reviewed October 2, 2018 via mobile

Just one hour flight with entertainment. Departed and landed early but the bus to terminal is a long drive. Seats not too bad. Given a bottle of water as refreshment. Happy to use them again

Thank Geefromperth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 23, 2018 via mobile

The initial negative was that the counters at KUL did not open as promised (3 hours before departure. The agents sat around and did not go to their stations until later. Otherwise, aircraft was clean, food was ok. Service on board was ok. Bus gates on departure and arrival were somewhat of a

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank spc354
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 19, 2018 via mobile

My Husband and I took sept 11 21:05 flight from Pudong airport and return on Sept 16 12:20
Both flight are excellent, departed on tine, arrived earlier then schedule, embarked and got luggage very fast, on board service as well as check in service all excellent,

Thank 488jennyg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 17, 2018

Pro:
On schedule departing and arriving.
Bottled water, good food portion.
Enough legroom for me.

Con:
No onboard entertainment.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Edwin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC