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“Comfort travel”
Review of Singapore Airlines


Reviewed December 17, 2017

What an easy experience. From Brisbane to Singapore we upgraded to Business Class, at an affordable price and thank you to the lovely staff at the Lounge for looking after us. Arrived in Singapore relaxed and continued in Economy Class with comfortable leg space and excellent service from all staff. Couldn't complain at all, even the turbulence didn't cause staff issues serving clients. Very professional with a personal touch.

Date of travel: November 2017
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank LindaJB57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5,804 - 5,808 of 16,766 reviews

Reviewed December 17, 2017

I was very excited about the A350-900 experience from Brisbane to Singapore. Unfortunately my seat (15A) was broken and did not recline/adjust. Having paid close to $7000 for this ticket I was pretty disappointed. The on board team were excellent and manually pushed it back into a semi recline but no further adjustments were possible.

What surprised me the most was the response to my feedback from the customer affairs team after the flight. Here it is....….

“Whilst we acknowledge there was an issue with the electronic functionality of the seat, it was still able to be adjusted manually by the cabin staff. As they were not made aware of any further discomfort or received no further adverse comments from you regarding the situation, they were not of the opinion that a seat change was necessary.

I have certainly looked again at what happened and considered everything you have told us, however I am unable to offer any compensation in this instance.”

I expected a better response from the after service team.

I will be looking at Emirates or Etihad or even Qantas for future trips back to London.

Date of travel: December 2017
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank nicholasg960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 17, 2017

pleasant flight coming back from Singapore. Took off more or less on time, and arrived half an hour early. Service on the flight was so so, did not have much choice (only 1 of 3 available by the time the trolley came to me) when it comes to lunch. Also air stewardess is not as attentive or friendly as the one on my way out of London 2 weeks earlier. But hey, we all have our off days, so perhaps she is having one of those that day.
The in flight entertainment is great -plenty of choice when it comes to movies and music.
Overall, a pretty pleasant flight home

Date of travel: December 2017
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank vincentkoh2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 17, 2017

This was the leg of my journey that I was looking forward to the most. I had heard great things about this airline - my mum always travels business class with them when she visits. I don't know if it was because they were operating on behalf of Air New Zealand and there were monetary constraints, but this flight was really disappointing. The plane seemed very old. The seats were ultra small - the gentleman next to me spilled onto my seat and he was only average size. The controller for the in flight entertainment was attached to the inside of the arm rest by a cord, further cutting down space.The in flight entertainment was also the least impressive out of all the airlines we used for our trip.They ran out of the chicken meal and from what I saw - and heard - I wasn't the only one to leave most of the beef meal. The snack rolls were very dry and I actually left this flight hungry - a first on a long haul flight! The female cabin crew were all very pleasant and everything was done with a smile- it's a pity the male counterpart couldn't be as nice, he was obviously having a bad day. All in all I really expected more from this airline.

Date of travel: November 2017
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank E6424ROcarolb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 16, 2017 via mobile

On time, nice food, friendly staff. Singapore airline ticks every box when flying with them. From ground staff to cabin crew, every staff member you interact with was friendly and courteous. Thanks for a good flight.

Date of travel: December 2017
Thank PD8486
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC