My wife and I fly Southwest from Orlando to Albany NY back to Orlando 4 to 6 times a year to visit our family. We only take direct flights, which are the most convenient for us. The flight crews are always friendly and accommodating and sometimes quite entertaining. Often, we arrive early and very rarely leave late. There maybe airlines with more frills but they will cost much more. When you want to get where your going without a hassle, you'll rarely have an issue with Southwest.