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“Southwest is our first choice”
Review of Southwest Airlines


Reviewed October 18, 2018

My wife and I fly Southwest from Orlando to Albany NY back to Orlando 4 to 6 times a year to visit our family. We only take direct flights, which are the most convenient for us. The flight crews are always friendly and accommodating and sometimes quite entertaining. Often, we arrive early and very rarely leave late. There maybe airlines with more frills but they will cost much more. When you want to get where your going without a hassle, you'll rarely have an issue with Southwest.

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank GD M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed October 18, 2018

Our flight was perfect! We were on time, had an easy flight, and the flight attendants were entertaining. We usually fly Southwest and have never been disappointed.

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank tattersall_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 18, 2018 via mobile

Southwest is a no frills airline but it's great when your on somewhat of a budget. You get a drink, pretzels and a smile from the flight attendant. You can purchase other things if you like.
I like Southwest because you can choose the seat you want and don't have to pay extra to get it. The thing I don't like about Southwest is the fact they don't have many direct flights. We had to go from Charlotte to Chicago and then to Louisville and on the way home we have to go through Maryland to get back to Charlotte.
I will use Southwest in the future because of the reasonable fares.

Date of travel: October 2018
Thank Rebecca B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 18, 2018

We always prefer flying Southwest whenever we fly. They give you the most legroom, the airplanes are new and Southwest employees are always nice and appreciate their customers.

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 18, 2018 via mobile

Flights were on time and flight crews were pleasant and helpful. With many airlines to choose from SW will be my preference as long as the fit into the the schedule.

Date of travel: October 2018
Thank richdou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC