We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great service”
Review of Southwest Airlines


Reviewed 3 weeks ago via mobile

I haven’t flown in 19 years and SW really made the experience a breeze. Excellent service and hospitality.

Thank curly68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (30,544)
Traveller rating
Traveller type
Time of year
Language
  • More languages

513 - 517 of 30,544 reviews

Reviewed 3 weeks ago via mobile

Great customer service! Flight attendants are courteous and polite! I always prefer to flight with Southwest Airlines versus another airline.

Thank Traveler735084
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

I love SW, just wish they had more direct flights our of Newark. The flights between Austin & Newark are a challenge because they are so early or late and the requirements are to arrive 90 minutes prior to boarding to ensure luggage is checked. For a 6am (ish) flight, that means getting up by 3 and out the door by 4 am. It kindda disrupts the entire day.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Carrie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

In general, I'm not a fan of Southwest (it brings out the bovine in me...moooo!). I was in the very last seating group, AND...it was easy. Even found space in the overhead for my suitcase. Flight crew calm, cool, collected and very nice. I may even sign up for their mileage program! I also want to acknowledge the flight crew for their cabin clean up (not the pleasantest...), and with a smile.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Heidi V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

We fly Southwest Airlines since they usually have the best prices as well as allowing each person two bags free and one carry on. I refuse to pay for bags over and above the cost of my ticket. The service is adequate, the stewards and stewardess are usually friendly enough. Comfortable and clean.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank PFerrugia65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC