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“My New Favorite Airline”
Review of Southwest Airlines


Reviewed 4 weeks ago

Got a reasonably priced direct flight. Got a free checked bag. Seats are comfortable. The typical snacks and drinks provided. Crew friendly and helpful. I wish they would do the conventional seat assignment however.

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Sandra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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579 - 583 of 31,117 reviews

Reviewed 4 weeks ago

The only airline I use if anything is available. Between the free baggage, and early boarding it is the best. Paying for early boarding is worth my peace of mind. My size (6'7" and 255 lbs) dictates that I use this feature. It always seems like the staff are on happy pills (in a good mood).

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Southwest is reliably cost-competitive, usually on time, and competent in terms of service. In years past, they used to be fun-natured too, but that seems to have lost itself as a point of emphasis in hiring and training. Altogether a solid choice if they fly where you're going.

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank JaymoOslo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

SW boarding system is the way to go, the only thing I would change is to make the people who want isle seats board after the window & middle seats.

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank 2JimD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

As usual the flight to Boston was great, the flight back had some turbulence from Boston to Baltimore. The flight from Baltimore to K C was great. I enjoy flying on Southwest.

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Kathy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC