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“Nice aircraft shame about the staff & food”
Review of TUI Airways (United Kingdom)


Reviewed April 4, 2018

First flight/holiday with TUI - Never again!
a. Flight delayed - I know it's not always the airlines flight.
b. Attitude of the cabin crew I encountered absolutely appalling - ignored, poked my shoulder, grumpy and generally unhelpful
c. The food (apart from the branded items) was inedible - 5 pieces of grated cheese on a cheese sandwich, one meal not even provided.
d. don't get me started about the condition of the resort and 'no-show' resort reps - but that's for another review.
e. After-care/service condescending and extremely slow - Received an unsatisfactory
reply 4 months after complaint sent.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Jaykue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,669 - 3,673 of 11,302 reviews

Reviewed April 4, 2018

We booked premium Economy for the leg room. At Newcastle they didn't know about us as it wasnt on the system but because we had the paperwork we got the service same on the plane. Coming back we did not get priority boarding and they did not know about us either. Both ways we did not get the child meal we asked for but we all got the same. What was the point in picking if there is not choice. We complained on the aircraft and filled in there survey but no one bothered to contact us to see if they could do anything.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Carol R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 4, 2018

This is predominantly about how the high store but also covers their online staff, tried to book a holiday online and input all the requirements go to pay online and their website has problems and cant take payment, rang the help line and was pushed towards a TUI store in Portsmouth, a helpful in store phone advisor listed to our requirements and booked the holiday for us over the phone, they couldn't get the level of discount he had online so ended up paying an extra £100, hey ho that's life.

go to book our seats yesterday to find said helpful in store woman hasn't booked the extra legroom seats we required and had put in our online bucket, rang store 3 times throughout the day and eventually got hold of woman, not so helpful this time, between the lines her attitude not our problem you should have looked at the booking, she suggested contacting Tui online.

TUI online "What a joke", 5 departments, 7 people, 2 blatant hangups on me and still no further along as their is no pre flight complaints department and actually no complaints department at all.

YEs we should have looked at booking but we booked and alsways book extra leg room room seats, due to store person not booking our details properly we have overpaid for our holiday by £100 and still havent got the seats we could have had if your online payment system was working.

Customer service is non existent and the company should be embarrassed by its handling.

End result TUI cant help and if i want extra leg room seats i now have to go through the upgrade process and pay for what i asked for in the 1st place

would never use the high street store again and at least with online i get what i pay for.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank nick40uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 4, 2018

comfortable seats good food & friendly crew ,partner ill on flight crew went above & beyond in helping her.

Thank john l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 4, 2018

Bournemouth is an excellent, easy airport to use, with good parking. Tui flew on time and for economy comfortable enough for a short flight, but really not enough leg room for anyone over 6 foot, and only 15kg of luggage made packing for uncertain weather difficult.. Flight crew were helpful and friendly and provided drinks and snacks. Both emplaning and getting off was quick and hassle free

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC