We flew this airline because they provided a service for my dog, another issue altogether. The service and staff were all nice. My issue has more to do with everything else. My flight was 5.5 hours. They told us about the United app we had to download to watch the free movies when we were about to taxi to the runway. Which gave us less than 5 minutes to get the app. The seats were a bit cramped for my liking. Then when it came to the meal, they offered subpar meals for $10. They offered the bag of pretzels and a drink too. There was another airline we flew that offered a meal included with the price, and a screen on the seat to watch movies, tv etc... Also, that airline allowed one free checked bag, this did not for an international flight. I don't want to mention the other airline for fear that someone might think I am trying to promote them instead. All that for a cheaper price. So, I will not fly the airline again.