After paying a significant amount of money for business class, United airlines manages to lose my luggage. The luggage did not arrive at my destination when I did. I had to spend the night in a hotel without proper clothes. Tracking whether or not the luggage was found was another ordeal. The so called tracking website had no information. I was lucky enough to find a number for Spanish speaking persons & was able to speak to an actual representative who was able to provide an update. The luggage was found and was on its way. All this was the following day. Trying to locate the luggage took all morning. I didn't receive my luggage until 6pm. It was the worst experience I've had traveling in a while. The worst is that United barely takes responsibility for their mistakes. So far I've only received a $100 coupon for future travel. Not expecting any better.