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“Average (for an international flight)”
Review of United Airlines


Reviewed September 25, 2018

The flight was fine and the service was average, although some of the staff were very helpful. I've taken this flight many times over a number of years and on more than one occasion, the flight was delayed and their boarding procedure is so cumbersome. It also seems that there are a lot of senior flight attendants on this route and I was told that they take this flight so they can complete their flying quota (approx. 2 flights) for the month so some of them seem quite disinterested and go through the motions like robots. Also, once the flight is airborne, in the economy section they don;t offer a meal service till almost after 8 hours. Also, they allow only 1 bag and you have to pay $100 for an additional bag whereas Jet Airways, Air India and other all offer two bags in economy for free. It's amazing that US airlines need to learn from other international carriers in terms of offering amenities and service. Travel only if you get a good deal.

Date of travel: July 2018
Thank SANJAY O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,786 - 3,790 of 37,066 reviews

Reviewed September 25, 2018

Sometimes, there just aren't many options and we end up on United which seems to fly everywhere. The gate agents and flight attendants were competent, they just didn't seem like they wanted to be there. I wiped down the arm rests and tray and paid special attention to the tray as there was some sticky stuff left over from the last traveler or two. At least this was a relatively short flight.

Date of travel: August 2018
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Thank jbabq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 25, 2018 via mobile

I can't speak for other United subcontractors but the flights I have taken out of Houston via Mesa Airlines has been a great experience. I have flown with them twice a month for last few months with no complaints. Keep up the great job !!!!

Date of travel: September 2018
Thank Jon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 25, 2018

Pleasant experience, good selection of food and beverages, no complaints at all, very happy customer ☺

Date of travel: September 2018
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Thank maggiemoo2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 25, 2018

I am 4'10" and weigh 115 lbs. Seating for me was OK but taller people had their knees against the seatback in front of them, Seats are not well padded. Boarding left much to be desired. ( New system ) You pay $7 if you want to view seatback entertainment. They do give a soft drink and tiny bag of pretzels free of charge.

Date of travel: September 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank alstnpt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC