We were told that our kids (2 and 3 year old!) GUARANTEED will be sitting next to us in the plane, and we were told that the representative at the gate counter will reassign the seats at the gate so we are not separated from our toddlers. When we got to the gate, at least an hour before departure, the gate attendant said that she cant help us and she said that we had to negotiate with the passengers in the plane and try to convince them to switch seats so we could be with our toddlers!!.
Very disappointed with this airline.