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“Free in-flight Movies not always available.”
Review of United Airlines


Reviewed 3 weeks ago

It's very depressing when United Airlines boast about their in-flight entertainment system where they let you use your own device. On a 4.5 flight, it's very annoying when you ask the flight attendant why isn't the system working and they don't have an answer. Believe me that 4.5-hour flight turns into 8.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank martinezdino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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605 - 609 of 34,580 reviews

Reviewed 3 weeks ago

I only fly United when there is no other option. The seats are narrow, the legroom is non-existent. Now they have just changed their policy so that economy passengers can't have a carry on.

On this particular flight, we were told that we couldn't take-off until someone deboarded, as we were over the weight limit... Literally, I kid you not, a 100 lb woman got off the flight. So, 100 lbs is the weight breaker? Hmmm? Then we rerouted to DC because we were low on fuel. From LV to Jersey? Hmm?
#notafan

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Carrie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Old plane with lots of wear and tear - Boeing 757 are great planes but completely remodeled they belong in the past. Personal entertainment had issues; food is not on par with other airlines flying similar routes (Lufthansa etc), drinks choice is not on par with other airlines as well, cheap beer, basic amenities like salt and pepper are not available with the drinks service and up to the willingness of the flight attendants. Seats are fine for domestic flights, but not comfortable for long haul flights.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank ipetkov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

The first flight was ok, nothing special about the flight. Had to pay $70 to check in two bags. The second leg of the trip was on a very small plane with just three rows. When you head downstairs from the gate waiting area it means you are walking to the plane and it's a small plane.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Angel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

What a great surprise! This was the inaugural flight so passengers where presented goodies to celebrate. We had a 2 oz. serving of Bernadus Pinot noir which was delish! Wanted more!!! Upon arriving in Monterey, we were welcomed by a small crowd along with TV cameras, and cookies! It was fun. Had never had this experience!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank 828margaretc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC