We traveled from Fort Lauderdale-Hollywood airport to Vancouver via Chicago O'Hare airport. A good no-nonsense airline. On time operation, no frills, dry and efficient. Least hospitality. Clean washrooms, nice aircraft interior. If one wants safe and convenient travel this is the airline you will oft for.

The whole crew was so friendly and helpful! It was a great experience! We bought some of the snacks offered by United and they were good. The flight attendants served beverages throughout most of the flight.

My wife and I were flying to Ontario for business. We had to change planes in Denver. The flight leaving Houston was very late, and we almost missed our connection. It was fortunate that our departing flight was at a close enough gate where we could make it in time. The troubling factor was the lack of support from the flight crew. Only one announcement was made, during the flight, to allow those with connections to depart first. I think more could have be done to assist. Some did miss their flight.

Memphis isn’t a hub city for personal travel and it’s difficult to get a direct flight. Therefore when I do find a direct flight, it’s exciting. But do not book Basic Economy. I was informed that if I did not check my carryon bag at the ticket counter that not only would I have to check it at the gate, I’d also have to pay a $25 inconvenience fee. I was ok that I couldn’t choose my seat, but that whole forcing me to pay for a carryon suitcase was ridiculous. Otherwise, smooth flight, but foolish of me to book a flight that was scheduled to arrive at midnight.

When it came time to order off the menu, the flight attendant said " oh we are out of everything, when you sit in the back thats what happens" So everyone in the back dod not get to eat. Me and my wife were hungry and we did not eat in the airport knowing we would eat on the plane. This airline needs to hold more meals so that everyone gets to eat and no one is left out.