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“travelling during Christmas 2019”
Review of United Airlines


Reviewed January 31, 2020

The flight was comfortable however there was complete chaos in dropping the baggage. this has also resulted in dispatch of luggage to a different location.thanks to the ground staff at Sacramento, they were able to locate the baggage( which was sent to a different destination) and got it delivered at our place of stay.

Date of travel: December 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank Culture279064
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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6,269 - 6,273 of 55,715 reviews

Reviewed January 31, 2020

We had a great fast flight, Our flight attendant was pleasant. We traveled with our dogs and were treated nicely. The dogs were comfortable and so were we.

Date of travel: January 2020
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
3  Thank Michaelkasperski
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 31, 2020

Learned an important lessen a few days ago! We learned that cheaper is not always better.

Some time ago we had needed to book a flight from Las Vegas to San Jose, Costa Rica. While scanning alternatives one stood out – a one-stop combo on United Airlines with a short stop in Houston.

The first flight (from LAS to IAH) was United Airlines Flight #634. Markedly cheaper! Pressed that button!

The plane was a 737-800, which was fine with us. But when we boarded the plane, we noticed the change. It appears that UA had a new seat configuration on this craft. The already limited room for legs had been further reduced on this craft.

The next two and half hours was pure torture.

Upon our arrival in Houston, I attempted to upgrade our tickets. Learned that I could not – that our tickets were not eligible for upgrade.

Fortunately, the second leg of this journey was much better – another flight on a UA 737-800, but with that missing leg room.

Unfortunately, that first flight had had consequences for me. Those consequences are real and lasting – five fresh lacerations on my shins.

So, pay attention to the fine print – Cheaper is NOT always better!

Date of travel: January 2020
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
3  Thank wijram
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 30, 2020

The flight was on time and all went better than expected. A refreshing change! For th e prices they charge, the services, once included, should be again.

Date of travel: January 2020
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank gailskupien
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 30, 2020

We left a tablet in a plane from SAN to IAD, and discovered it when we had taken our seats on flight 6011. I told a stewardess about this, and she gave permission to go back to the desk and tell those there. I did. They called, and the tablet had been found, but they didn't want to hold 6011. So I went back and told the stewardesses for 6011. They consulted the captain, and HE ran (I guess) to the gate where our previous plane had landed, and got it for us, possibly making the flight a couple of minutes late.

Date of travel: January 2020
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank P6164BOmartinl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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