Our flight was cancelled by United. We were booked on a flight two days later arriving late in the night. There are multiple business class seats available for our original arrival time, but they want to charge $8000. We booked these flights a year ago. Shame on United for limiting customers flights due to money when the problem originated with your service. You already cost me thousands in hotel fees for missing nights, now you want thousands of dollars to fly. Don’t fly United unless you want to pay!

flights are constantly being canceled have been stuck in orlando for 4 days. they send our suitcases on wrong flights and have had no suitcases for 4 days. service is also rude and not helpful

Consistently terrible customer service both off and on the plane. It feels like the United staff genuinely can’t stand their jobs and the only way for them to feel superior is to be rude and condescending to customers. Food is (also consistently) absolutely disgusting. Will never fly them again.

You remember that scene in Jurassic Park when Jeff Goldblum looks at the huge pile of (expletive deleted) and says, "that's a huge pile of (expletive deleted)." Well United airlines is that same pile of (expletive deleted). It's hard to see at first, but then the similarities really start to show the longer you have any exposure to this airline.

We were victims of the IT outage with a last minute canceled flight. I called and spoke with Sandra at United Customer Service. She was amazingly pleasant and knowledgeable. With all of the canceled flights, I'm sure she was encountering less than polite customers with an extremely high call volume. Her positive and can-do attitude sure saved the day!