Literally the worst airlines...Scott Kirby should be fired, sucks as a CEO and has let the company go down. I used to be 1k and now I avoid this airline. They always update delays at the last mintue, no one ever knows what is the issue, flights are always delayed, customer service sucks, expensive most of the time, planes are old and run into maintenance issues like 40% of the times and routes are usually always bumpy (same route similar time is smooth on another airline and I would know because friends would be flying a different airline). I am done with this airline now.

Worst airline made use put out luggage under for 22 hours with food clothes everything under the plane. Also flew a tiny plane to sfo from ewr. Disgusting

Our flight was cancelled by United. We were booked on a flight two days later arriving late in the night. There are multiple business class seats available for our original arrival time, but they want to charge $8000. We booked these flights a year ago. Shame on United for limiting customers flights due to money when the problem originated with your service. You already cost me thousands in hotel fees for missing nights, now you want thousands of dollars to fly. Don’t fly United unless you want to pay!

flights are constantly being canceled have been stuck in orlando for 4 days. they send our suitcases on wrong flights and have had no suitcases for 4 days. service is also rude and not helpful

Consistently terrible customer service both off and on the plane. It feels like the United staff genuinely can’t stand their jobs and the only way for them to feel superior is to be rude and condescending to customers. Food is (also consistently) absolutely disgusting. Will never fly them again.