United customer service is absolutely horrible! On our flight to SFO, we paid a lot to sit up front with more legroom, but they let more than 50 people board before us and they put their bags in the overhead above our seats we had to put ours about 10 rows back in the airplane. Then fight through the people to get our bags out to make our connection along with about 5 other people in the same situation. The flight attendant said there was nothing she could do about that! How about you tell the passengers to put the bags above their own seats! Then on our flight back, I left my phone in the pocket at my seat. The agents would not let me go back to get my phone and said they would not help me get it. A guy that was cleaning the plane overheard the conversation and went to my seat and found it and returned it to me. Unites Airlines needs better customer service training, I worked for them about 30 years ago and they had that training then. Now they treat you like cattle.

It was a nice flight from EWR to CDG . Maybe because it was not full and we had the full attention of the staff. The food and entertainent were okay too.

My experience with United Airlines at New Orleans' Louis Armstrong International Airport was ramping up towards a masterclass of poor professional service and lack of customer empathy. When a delay came up for my initial flight, I spoke to a remote agent who ultimately said, "tough luck" and didn't provide any options. There was no empathy and no discussion of any options to make it home safely. You can imagine I was scared and anxious when my flight to return home was nowhere in sight. Luckily, at United's desk, the representative Anna, who also worked at United, was present. She is the epitome of the perfect professional. She used critical listening to understand my concern and problem-solved on the spot. She gave me an option to return home safely. This wasn't a testament to United training, because it seems like the rep prior routinely told me "tough luck," but it showed how much of a true professional AND good person Anna is. I am grateful for being helped by Anna at New Orleans' Louis Armstrong International Airport, who works at United Airlines. If any problem arises, and she is present, best believe she will give you the most ultimate and efficient service.

My husband and I flew to Berlin. We had 2 check in and 1 carry on bags for both of us. In SFO before boarding they offered to check in our carry on bag too (free) due to limited space for carry on. Even no priority for passengers with connections flights! As a lot of passengers do we put some essential items in carry on in case delays with check in luggage. So, we have to check in everything and just hope we will get it in Berlin. When we landed in New York airport (our connection flight) I noticed that some of passengers had 2 carry on bags that were sized like our check in bags! That how they save money and why no room for 1 carry on for 2 of us. I guess United Airlines should consider to controlling size of carry on more closely to be honest to all passengers of economy class.

Worst delays, worst service worst at everything never fly united. They ket delaying my flight every 1 hour for the past 9 hours