This is a very bad airline, with dis functioning customer support in Costa Rica. Our flight was cancelled and we couldn’t get any clear answer for days despite the WhatsApp number, communication is ZERO!!

United airlines has sucked all the benefits of a 10 day vacation in a single day of multiple errors.. Thier absolute incompetence causing so much stress returning home.

Our Vacation started with a small nuisance delay at our Denver tranfers on the way to idaho. That delays our arrival by 3 hours after mechanical ussues in delaying our connection planes arrival to Denver..

then so much more stressors on our return flights with one reassuring lie after another from United.

United had mechanical failures both ways. We had to change flights and missed the connection on the return. . They are overbooking and all the issues this causes just compounds. Eventually we ended up on Air Canada as Untited planes could not get us home.

Then, they left our luggage in Denver with United, after united agents confirming at both ends luggage was going through properly with the flight change to Air Canada.
We missed our red car services by 2 hours due to the delays. That caused us an additional 2.5 hour delays.

Now , I'm writing this review on my way home, with no luggage. 3 full size bags which I am having Air Canada retrieve and send to my home as I cannot trust anyone with United.

My advice is to run from any offers of United selling tickets cheaper than anyone. Just not worth it the aggravation.

United customer service is absolutely horrible! On our flight to SFO, we paid a lot to sit up front with more legroom, but they let more than 50 people board before us and they put their bags in the overhead above our seats we had to put ours about 10 rows back in the airplane. Then fight through the people to get our bags out to make our connection along with about 5 other people in the same situation. The flight attendant said there was nothing she could do about that! How about you tell the passengers to put the bags above their own seats! Then on our flight back, I left my phone in the pocket at my seat. The agents would not let me go back to get my phone and said they would not help me get it. A guy that was cleaning the plane overheard the conversation and went to my seat and found it and returned it to me. Unites Airlines needs better customer service training, I worked for them about 30 years ago and they had that training then. Now they treat you like cattle.

It was a nice flight from EWR to CDG . Maybe because it was not full and we had the full attention of the staff. The food and entertainent were okay too.

My experience with United Airlines at New Orleans' Louis Armstrong International Airport was ramping up towards a masterclass of poor professional service and lack of customer empathy. When a delay came up for my initial flight, I spoke to a remote agent who ultimately said, "tough luck" and didn't provide any options. There was no empathy and no discussion of any options to make it home safely. You can imagine I was scared and anxious when my flight to return home was nowhere in sight. Luckily, at United's desk, the representative Anna, who also worked at United, was present. She is the epitome of the perfect professional. She used critical listening to understand my concern and problem-solved on the spot. She gave me an option to return home safely. This wasn't a testament to United training, because it seems like the rep prior routinely told me "tough luck," but it showed how much of a true professional AND good person Anna is. I am grateful for being helped by Anna at New Orleans' Louis Armstrong International Airport, who works at United Airlines. If any problem arises, and she is present, best believe she will give you the most ultimate and efficient service.