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“United caused us to miss our cruise.”
Review of United Airlines


Reviewed August 11, 2024

I don't normal write reviews but after our experience with United over the weekend I felt others should be aware. We were taking a cruise through Norwegian and using United for our flight from Norfolk, Virginia to Newark, New Jersey. This should have been an hour flight at the most. You are always told to get to the airport two hours early. We did that. The line for baggage check in had hundreds of people in it which surprised me. We prepaid our bags but the that service was closed!! There were four flights taking off between 6 am and 6:30ish and only 3 people to handle the hundreds of people trying to fly. We stood in line for an hour and a half before they stopped taking any more bags. Our flight was at 6:35 and this happen at 6:15. We were actually told by a United employee that this was a common occurrence at the Norfolk airport with 6 o'clock flights. We were put on another flight that left at 11:15. This flight was delayed from Newark, NJ two different times. It was not weather delayed. Since that flight was delayed we missed our embarkation of our cruise. We then got a flight to the next port which would leave the next day. We were not offered any vouchers for a hotel. We would told we had to file a claim. We get to the airport the next day for our flight to Halifax, Canada. It left at 8 pm. Due to the tropical storm it was canceled and all flights back to Norfolk were canceled too and we had to get a rental car. They wouldn't give us a voucher for the rental car either. We had to drive 8 hours to get back home. I then had to file a claim for our hotel, rental car and expenses and it has to be reviewed to see if they will reimburse which can take up to 8 weeks!!! I was offered credits to fly again which I refused because I want to compensated because until I have no other choice I will not be flying with United again!! This is not the first time we have had problems with United and my son had problems the week before.

Date of travel: August 2024
1  Thank 182bettym
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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319 - 323 of 55,817 reviews

Reviewed August 10, 2024

Worst service. The hostesses don’t seem to know how things .We got asked to check out 1 carry on luggage while it was ! luggage area

Also, we got asked about 6 times : why travelling and to show passeport lastly the hostesses were not very polite to us .

This will be our Last time at we will flight with united airline while going to the US from France . Air France is a lot better in my opinion:-)

Date of travel: July 2024
1  Thank sylvie504011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 10, 2024

This is a very bad airline, with dis functioning customer support in Costa Rica. Our flight was cancelled and we couldn’t get any clear answer for days despite the WhatsApp number, communication is ZERO!!

Date of travel: July 2024
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1  Thank YuTheTraveler
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 10, 2024

United airlines has sucked all the benefits of a 10 day vacation in a single day of multiple errors.. Thier absolute incompetence causing so much stress returning home.

Our Vacation started with a small nuisance delay at our Denver tranfers on the way to idaho. That delays our arrival by 3 hours after mechanical ussues in delaying our connection planes arrival to Denver..

then so much more stressors on our return flights with one reassuring lie after another from United.

United had mechanical failures both ways. We had to change flights and missed the connection on the return. . They are overbooking and all the issues this causes just compounds. Eventually we ended up on Air Canada as Untited planes could not get us home.

Then, they left our luggage in Denver with United, after united agents confirming at both ends luggage was going through properly with the flight change to Air Canada.
We missed our red car services by 2 hours due to the delays. That caused us an additional 2.5 hour delays.

Now , I'm writing this review on my way home, with no luggage. 3 full size bags which I am having Air Canada retrieve and send to my home as I cannot trust anyone with United.

My advice is to run from any offers of United selling tickets cheaper than anyone. Just not worth it the aggravation.

Date of travel: August 2024
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1  Thank Randy M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 10, 2024

United customer service is absolutely horrible! On our flight to SFO, we paid a lot to sit up front with more legroom, but they let more than 50 people board before us and they put their bags in the overhead above our seats we had to put ours about 10 rows back in the airplane. Then fight through the people to get our bags out to make our connection along with about 5 other people in the same situation. The flight attendant said there was nothing she could do about that! How about you tell the passengers to put the bags above their own seats! Then on our flight back, I left my phone in the pocket at my seat. The agents would not let me go back to get my phone and said they would not help me get it. A guy that was cleaning the plane overheard the conversation and went to my seat and found it and returned it to me. Unites Airlines needs better customer service training, I worked for them about 30 years ago and they had that training then. Now they treat you like cattle.

Date of travel: August 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Linda L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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