I don't normal write reviews but after our experience with United over the weekend I felt others should be aware. We were taking a cruise through Norwegian and using United for our flight from Norfolk, Virginia to Newark, New Jersey. This should have been an hour flight at the most. You are always told to get to the airport two hours early. We did that. The line for baggage check in had hundreds of people in it which surprised me. We prepaid our bags but the that service was closed!! There were four flights taking off between 6 am and 6:30ish and only 3 people to handle the hundreds of people trying to fly. We stood in line for an hour and a half before they stopped taking any more bags. Our flight was at 6:35 and this happen at 6:15. We were actually told by a United employee that this was a common occurrence at the Norfolk airport with 6 o'clock flights. We were put on another flight that left at 11:15. This flight was delayed from Newark, NJ two different times. It was not weather delayed. Since that flight was delayed we missed our embarkation of our cruise. We then got a flight to the next port which would leave the next day. We were not offered any vouchers for a hotel. We would told we had to file a claim. We get to the airport the next day for our flight to Halifax, Canada. It left at 8 pm. Due to the tropical storm it was canceled and all flights back to Norfolk were canceled too and we had to get a rental car. They wouldn't give us a voucher for the rental car either. We had to drive 8 hours to get back home. I then had to file a claim for our hotel, rental car and expenses and it has to be reviewed to see if they will reimburse which can take up to 8 weeks!!! I was offered credits to fly again which I refused because I want to compensated because until I have no other choice I will not be flying with United again!! This is not the first time we have had problems with United and my son had problems the week before.