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“The best airline ever! United airline is there for you! United airlines always work hard to make you happy!”
Review of United Airlines


Reviewed August 11, 2024

Highly recommend United. Despite the fact that I was late to my flight with 5 kids, United worked with me to accommodate my trip and helped me get to my final destination.

Date of travel: August 2024
Thank Oksana T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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315 - 319 of 55,816 reviews

Reviewed August 11, 2024

While I realize the airshow in Chicago causes delays, United Airlines never mentioned it until my wife was at the airport ready to board. It was then that all were told we were going to be over an hour late.
Epic fail on United Airlines part.

Date of travel: August 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank jwswede1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 11, 2024

I flew United airlines from Newark to Turks and Caicos in the Caribbean. everything was normal until we arrived at the gate right at boarding time. But, United switched our gate to the other side of the airport 10 minutes ago meaning that the gate we were ACTUALLY at was going to Cancun. We sprinted across the airport BARELY catching our flight. The flight was meh, no inflight entertainment, no snacks, pretty average. The flight back was good, because they didn't switch our gate, it actually had inflight entertainment, and snacks. Would recommend because it was cheap.

Date of travel: September 2023
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank raj k
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 11, 2024

I don't normal write reviews but after our experience with United over the weekend I felt others should be aware. We were taking a cruise through Norwegian and using United for our flight from Norfolk, Virginia to Newark, New Jersey. This should have been an hour flight at the most. You are always told to get to the airport two hours early. We did that. The line for baggage check in had hundreds of people in it which surprised me. We prepaid our bags but the that service was closed!! There were four flights taking off between 6 am and 6:30ish and only 3 people to handle the hundreds of people trying to fly. We stood in line for an hour and a half before they stopped taking any more bags. Our flight was at 6:35 and this happen at 6:15. We were actually told by a United employee that this was a common occurrence at the Norfolk airport with 6 o'clock flights. We were put on another flight that left at 11:15. This flight was delayed from Newark, NJ two different times. It was not weather delayed. Since that flight was delayed we missed our embarkation of our cruise. We then got a flight to the next port which would leave the next day. We were not offered any vouchers for a hotel. We would told we had to file a claim. We get to the airport the next day for our flight to Halifax, Canada. It left at 8 pm. Due to the tropical storm it was canceled and all flights back to Norfolk were canceled too and we had to get a rental car. They wouldn't give us a voucher for the rental car either. We had to drive 8 hours to get back home. I then had to file a claim for our hotel, rental car and expenses and it has to be reviewed to see if they will reimburse which can take up to 8 weeks!!! I was offered credits to fly again which I refused because I want to compensated because until I have no other choice I will not be flying with United again!! This is not the first time we have had problems with United and my son had problems the week before.

Date of travel: August 2024
1  Thank 182bettym
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 10, 2024

Worst service. The hostesses don’t seem to know how things .We got asked to check out 1 carry on luggage while it was ! luggage area

Also, we got asked about 6 times : why travelling and to show passeport lastly the hostesses were not very polite to us .

This will be our Last time at we will flight with united airline while going to the US from France . Air France is a lot better in my opinion:-)

Date of travel: July 2024
1  Thank sylvie504011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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