Flight from London to Washington DC on 08/01/2024 before boarding have remind the staff regarding for luggage transfer from Emirate airline to United Airline, staff was promised to make it in system , when landed queues 3 hrs in United airline lost bag to register for lost bag. Waiting 3 days in Washing DC for baggage delivery to hotel however no new, no email, call them 1000 times no answer. I need to flight To Seattle as flight had booked in advance. When reached Seattle try to call 1000 times they either no pick up or don't have information . Have to go to airport and register again after 6 days i got my bag with total damages, and open. Second baggage was no new. Call them day by day , today 08/11 my second bag still in washing ton DC without transfer to my address. What is worst customer service they have . Not only me and there is 10 people same flights on 08/01/2024 same issues . It was nightmare for customer who travelled for special occasions and need to their luggage to use . @united Airline management please have a look on issue. My file bag luggage is : IAD26162M. . I need my second luggage . It had been 11 days HOW SMALL ISSUES CAN NOT BE FIXED OR COMMUNICATE No email , non phone call : no apology
/ staff are clueless for what happening

Highly recommend United. Despite the fact that I was late to my flight with 5 kids, United worked with me to accommodate my trip and helped me get to my final destination.

While I realize the airshow in Chicago causes delays, United Airlines never mentioned it until my wife was at the airport ready to board. It was then that all were told we were going to be over an hour late.
Epic fail on United Airlines part.

I flew United airlines from Newark to Turks and Caicos in the Caribbean. everything was normal until we arrived at the gate right at boarding time. But, United switched our gate to the other side of the airport 10 minutes ago meaning that the gate we were ACTUALLY at was going to Cancun. We sprinted across the airport BARELY catching our flight. The flight was meh, no inflight entertainment, no snacks, pretty average. The flight back was good, because they didn't switch our gate, it actually had inflight entertainment, and snacks. Would recommend because it was cheap.

I don't normal write reviews but after our experience with United over the weekend I felt others should be aware. We were taking a cruise through Norwegian and using United for our flight from Norfolk, Virginia to Newark, New Jersey. This should have been an hour flight at the most. You are always told to get to the airport two hours early. We did that. The line for baggage check in had hundreds of people in it which surprised me. We prepaid our bags but the that service was closed!! There were four flights taking off between 6 am and 6:30ish and only 3 people to handle the hundreds of people trying to fly. We stood in line for an hour and a half before they stopped taking any more bags. Our flight was at 6:35 and this happen at 6:15. We were actually told by a United employee that this was a common occurrence at the Norfolk airport with 6 o'clock flights. We were put on another flight that left at 11:15. This flight was delayed from Newark, NJ two different times. It was not weather delayed. Since that flight was delayed we missed our embarkation of our cruise. We then got a flight to the next port which would leave the next day. We were not offered any vouchers for a hotel. We would told we had to file a claim. We get to the airport the next day for our flight to Halifax, Canada. It left at 8 pm. Due to the tropical storm it was canceled and all flights back to Norfolk were canceled too and we had to get a rental car. They wouldn't give us a voucher for the rental car either. We had to drive 8 hours to get back home. I then had to file a claim for our hotel, rental car and expenses and it has to be reviewed to see if they will reimburse which can take up to 8 weeks!!! I was offered credits to fly again which I refused because I want to compensated because until I have no other choice I will not be flying with United again!! This is not the first time we have had problems with United and my son had problems the week before.