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“Ok trip”
Review of Vietnam Airlines


Reviewed April 4, 2018 via mobile

Service was good and stadig was Nice. Flight on time. Only negative was that you Do not board at gate. Need bus to the plane

Thank MikkelTorsting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed April 4, 2018 via mobile

We flew with Vietnam Airlines to Phu Quoc with a stop over in Ha Noi. Service on board was very good, staff was very attentive and always near, connection in Ha Noi was so quick that it took us only 50 minutes from landind at the international airport to being inside the domestic terminal waiting for the flight to Phu Quoc. That was probably the quickest transfer we have ever experienced. Staff was everywhere in the airport looking after our every step and guiding, well done! The only thing we didn't like the plane was rather shabby and the entertainment system was not working - not that nice for a 9 hour flight. I talked to the cabin crew and they said that was the last flight of the aircraft and they would phase it out. Our flight home is arranged with new boeing 787. Will see. And last but not least, flying with Vietnam airlines was significantly cheaper than with Airflot, and the service was better in my opinion. So, well done Vietnam Airlines, and think about it Aeroflot.

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    • In-flight entertainment (WiFi, TV, films)
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Thank Sergey P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 4, 2018

We flew from Singapore to Phu Quoc via Ho Chi Minh and then back same way. Although the planes are spacious and the service is solid, there are plenty of areas when I feel that things can be improved:
- boarding: the priority passengers started boarding after the economy passengers... really
- Plenty of delays and excuses... The incoming flight was delayed, which is not our fault. Who's fault is it because the incoming plane is still Vietnam Airlines :) As we approached Ho Chi Minh, we were told the airport is closed due to a VIP in the area... wow... and the worst one, one our way back, I booked a flight to Ho Chi Minh that was departing at 11am, but they cancelled that flight and moved me onto a 8:50am flight. Thank you for making a 2h stopover in Ho Chi Minh into a 4h one. Nicely done!
- The Ho Chi MInh airport itself is very chaotic, but I assume that it is a different company than the Airline so I would only say, be prepare to walk your own luggage from one terminal to the next, that is no bus.shuttle/train, etc... walk.
- food on the plane was excellent
- no individual screens, so very archaic on that front
- excellent seats and pitch

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    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank botmi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 4, 2018 via mobile

This is a very short flight but the cabin crew were very attentive and provided pre-flight drink (fruit juice), cold towel and a snack / drinks (no wine but beer, soft drinks and coffee) during the flight. They even offered a blanket. The seat on this A321 are a bit old but still very comfortable - not 3 economy seats with the middle seat empty but a real business class seat with recline. The lounge in the domestic terminal is also well stocked with food and drinks, including alcohol.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Mickael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 4, 2018

We were pleasantly surprised by the Airline, quite new 787 DreamLiner, clean and mostly on time. A little difficult to understand the announcements at times but the food and service was very good. We flew several times also internally and again very good all round.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank LCGOOD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC