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“Forgot to mention one other thing in my last review”
Review of Virgin Atlantic Airways


Reviewed 4 weeks ago

Just an add-on from previous review: on leaving the plane at Gatwick, Tuesday, I was surprised to see an elderly gentleman (who was at our hotel in Cuba and on the transfer coach) sitting in an exit seat. Nothing unusual in that, you might say - well I only mention it because he was very unsteady on his feet and had trouble getting on and off the coach and also down the steps at the hotel. Even at the airport waiting for his case, he had trouble standing. Of course, he may have been moved to that seat on arrival as he needed assistance in getting off the plane.

But, if he had been in that seat for the duration of the flight, how was that allowed to happen? My husband was denied an exit seat on the basis that Type 2 Diabetes showed up in the system as a disability. So, if it was just a case of him sitting there for assistance, then apologies: if not, what is going on Virgin?

    • Seat comfort
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    • Food and Beverage
    • Legroom
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    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank trotty73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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109 - 113 of 5,606 reviews

Reviewed 4 weeks ago

We never used Virgin before but heard about it from our friends. Upper Class seats/beds are roomy but outdated. Technology-wise it was a trip in time back to around 2000. The interior shows age. A seat next to us was broken and two flight attendants had a hard time to force it in place so that a passenger could sit down for landing. The service was nice and friendly. Decent food. We departed and arrived on-time.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank misenkii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

we have been with virgin many times and never had a problem with them the staff was excellent flight was excellent we will use them again

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank ianharris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Nothing to complain about. Virgin met our expectations. Good entertainment choices. Food was par. Check in at Gatwick and Dubai was quick and efficient. No negatives

Thank davidandhannah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Not likely to chose virgin Atlantic again .on booking thro virgin holidays never was I told that it would be on a delta flight . However on the flight out to Las Vegas from m Gatwick i had no complaints the staff were buzzing food ok drinks etc plentiful but different story on way back from Los Angeles to Heathrow . Hostess arrogant , limited service no offer of alcohol drinks apart from just after take off . Offer of watered down cordial just an unpleasant flight why different standards on flying back ?? From the advertisements about virgin I thought why not but now will look elsewhere when I return to America

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
3  Thank chris g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC