i used this airline back in February when going to New York. As soon as i stepped foot into Manchester airport till I stepped out of JFK NYC, the customer service was amazing. the service on the plane was great too. As a bad flyer, they made me feel really calm and were very supportive about the flight ahead. The staff in JFK were so welcoming too. they greeted my family with a huge smile and they had a good sense of humor too!! I will definitely be using this airline again in the future.