We flew with Westjet from London Gatwick to Toronto a few years ago, and experienced some issues - with the old aircraft and the after-sales service - but a couple of years on, and now flying on their brand new Dreamliner 787-9s, it’s all change. A much more comfortable flight - even in economy - and good inflight entertainment and catering, so Westjet will now be our preferred airline compared to the other scheduled airlines available. Admittedly Gatwick is our nearest airport, but recently we had been using other carriers, even if they flew out of Heathrow. Price will always be key for us as we are seniors now, but we will be using this route once or twice a year as our family is split between Ontario and south east England.

I was flying economy class so comfort was just adequate and limited drink and food included.
However what made the flight was the attitude of the cabin crew. They were all exceptionally pleasant and helpful, especially one member of staff who had everyone laughing with her jokes and quips.
The comedian was not on the return flight but again a very high standard of service.

The crew of Westjet are always professional, friendly, and humourous. The seating was comfortable. I enjoy flying this airline.

Westjet made big promises to charge $0 changes or cancellations due to the Coronovirus. But, in the end, when we called to get our $110/person/direction fees waived they claimed that we called too early in the day for them to honour that policy (as it was issued later in the day). Poor customer service. I will be using other airlines in the future.

I always travel WestJet not only because I have a WestJet Mastercard and get free WestJet dollars as well as a free $99 companion flight per year.... they are punctual, comfortable and the flight attendants are usually pretty funny while giving you the best service.

My WestJet vacation to Cuba cost us $1000 for the week for both us after we used our WestJet dollars. You can’t beat that.