SriLankan Airlines left our luggage in Melbourne
Without luggage for 3 days and not even a suggestion of help from Sri Lankan Airlines.
Judging by the number of families around the lost luggage desk there were at least another 20 families in the same boat.
They simply left it in Melbourne.
When it turned up several days later it was damaged which was reported on their receipt form but we never heard from them again.
We have waited 3 months to see if Sri Lankan Airlines get in touch but it appears they could not care less.
We will never travel Sri Lankan Airlines again.