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“Lost luggage”
Review of SriLankan Airlines


Reviewed 2 weeks ago

SriLankan Airlines left our luggage in Melbourne

Without luggage for 3 days and not even a suggestion of help from Sri Lankan Airlines.

Judging by the number of families around the lost luggage desk there were at least another 20 families in the same boat.

They simply left it in Melbourne.

When it turned up several days later it was damaged which was reported on their receipt form but we never heard from them again.

We have waited 3 months to see if Sri Lankan Airlines get in touch but it appears they could not care less.

We will never travel Sri Lankan Airlines again.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank hapitravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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53 - 57 of 1,652 reviews

Reviewed 2 weeks ago

Left on time,took 4 hours not the scheduled 3 1/2,seemed to go a round about route or Maybe they are not allowed to fly over the Andanan Islands.For economy it was good comparing to Thai and BA,the seats were ok as was the catering and the quality of the in flight entertainment.Dont understand why they didn't hand out landing cards though,seems an obvious thing to do as every foreigner needs to fill one out.

Thank john r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

Great service the inflight crew were kind, attentive and helpful. The inflight entertainment was good and varied but the seating was pitiful with far too many passengers making the leg room most uncomfortable. Very difficult to get out of your seat if the person in front had their seat back. The toilets were not terribly clean.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Mirabella66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

It was my first time boarding with this airlines. The journey is smooth and without delay...thumbs up! the food is nice and the entertainment provided is great..hospitality of the attendant also very good as I was flying with my father who was in wheelchair ...overall..all the best..

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Azrimi U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

Travelled business class from CMB to KUL & loved it. Could lower seat to flat bed, given free entry to lounge before departure, service & food very good. Would fly with them again.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank darrellhilton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC