We paid over £100 for extra leg room and then we managed to get a bid for upgrade to business class so paid for business. We were advised that we would get a refund from customer service regarding the paid for extra leg room. We contacted Sri Lankan Airlines on 28th June for a refund, they kept sending us emails saying they were dealing with it. It is now 10th September and still no refund. This morning they told us that the booking reference is not theirs but British Airways. Their what's app chat line is useless and they cannot help and keep asking us to deal with Customer service (who is ignoring our emails). My husband is disabled and we had to pay to get a disabled chair and helper in Sri Lanka before flying business class!

Mr. Jayatilake chamindra has no sense talking to passenger. Treated us so bad, gave racist comments and tried to create a scene out of nowhere. Just a matter of 2 minutes i was going to toilet- as told by air hostess. He started speaking loud and showing his arrogant idiotic nature. I would request you to reply me on that. I would post the same on X and would like people know that you guys train such idiots like that who are simply racist

Flew on August 14th evening flight from colombo to Chennai evening flight, right from the word go the pilot was pathetic in flight, so many movements up and down after take off, it was not even raining and while touch down while descending i had severe ear block and ever since I had full pain in my ears, only upon visiting ENT am told that I have ear block, i have travelled in other flights but never experienced such discomfort,he should be given training again

Niyomi was amazing. She was very caring and she made me to have a memorable experiance with srilankan airlines my flight was CMB to d
DXB 30 Aug 2024 6:25 depature flight. Kudos to Srilankan airlines

We had a pleasant flight with Sri Lankan Airlines from Sydney to Colombo. Food was delicious and the service was outstanding. Can’t wait to fly again with the Sri Lankan Airlines 🥰