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“Worst Airlines!!!!”
Review of SriLankan Airlines


Reviewed October 5, 2024

Flight delay for more than 3 hours but no information, airport staffs very unprofessional, after they give boarding pass only we know that the flight is delay, staffs didnt even inform us. I'm from sri lanka but i will not recommend sri lankan airlines. Waste of time and waste of money.

Date of travel: October 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank nishan m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (4,048)
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27 - 31 of 4,048 reviews

Reviewed October 2, 2024

Delayed for more than hours 12 hours. Compensation credits offered only for future flights with Sri Lanka airlines. When I replied that we could not take advantage of this and that we should be offered alternative compensation we did not even receive the courtesy of a reply.

Date of travel: February 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Edward T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 1, 2024

SORRY! I didn't know that I was waiting in a fish market. Sri lankan airlines is an absolute nightmare for families who tend to have a family time in the plane, while they make us wait in the longest check-in queue I have ever seen. Even when they had 3 counters but were still using a single counter which took more than 50 minutes of every passenger's time. Now when I was at the boarding gate I found out that the flight ✈️ UL192 was late. They delayed our flight by 2 hours and then tell us that its been cancelled due to technical reasons🙄🙄 This is my hereby worst flight experience NEVER TRAVEL WITH SRI LANKAN AIRLINES.

Date of travel: October 2024
1  Thank Shivani N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 1, 2024

Following a technical issue on the plane which meant I had no in-flight entertainment for 11 hours I contacted customer services, as instructed by the flight crew. I received the automatic reply, meaning my email has been received, however have had no response in over 3 months despite constantly chasing/following up. Unacceptably poor customer service. Would not recommend

Date of travel: June 2024
    • Customer service
    • In-flight Entertainment
Thank Adventure34992303356
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 25, 2024

Two part flight starting in the Maldives to Colombo and then onwards to Heathrow, all on the same plane but we did have to get off and board again.
The original flight was delayed due to maintenance issues we were told, and of course this delayed the next flight onwards to London.
A330-30 in generally good condition except many people complained about inflight entertainment screens not working well. Mine froze four times during the flight.
Crew were not the most friendly unlike my previous five flights with the airline this year so far.
Food was acceptable and we even got offered a hot meal on the short hop from the Maldives to Sri Lanka.
Final delay was just under an hour so we did make up some time.

Date of travel: September 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank tim r
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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