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“Budget Airline”
Review of AirAsia - AirAsia Berhad (Malaysia)


Reviewed April 4, 2018 via mobile

The flight was delayed several hours so we miss our shuttle to hotel. Ended up staying in the terminal which was very incovenient and did not have any sleep during the night. Moreover, on way back they were weighting carry ons that exceed 7 kg., had to go back to counter to pay and as a result almost missed connection flight. You pay a cheap ticket; but, you will get poor service.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Hector L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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297 - 301 of 2,203 reviews

Reviewed April 4, 2018

2 weeks before our trip, we receive email from AirAsia they reschedule our return flight. Departure flight from KLiA2 was OK. Return flight delayed almost two hours from Luang Prabang Laos. Overall OK, we will still choose AirAsia as economical flight.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Roslia2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 3, 2018

Nothing to really review here as no drinks or meals are provided free of charge and we didn't purchase anything in flight.

1  Thank Krissy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 3, 2018

The best for frequent traveler because all services need to add on, example check in luggage, meals, hot seat etc. It will not burden your budget if book the ticket at least 1 or 2 weeks before the date. The earlier the better and can get very cheap with unexpected price during the promotion. The seat not very spacious but still can fit for adult. The flight was as schedule during my last trip. For me, Airasia is the best airline if you need to travel light (hand carry luggage) and only aim to reach your destination. Furthermore, i'm a frequent traveler from Kuala Lumpur to Johor Bahru return, so this is the fastest way to reach im compare with bus.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank norhayatimdnor90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 3, 2018

My 2nd time travel with Air Asia for short distance to Kuala Lumpur. As always, always go for it when they have good offer (please do often! :P).
Good for travelling with children and elderly. Fast boarding too!
Definitely will return for it!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
2  Thank 07ShaS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC