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“As old as a Zeppelin”
Review of AirAsia - AirAsia Berhad (Malaysia)


Reviewed October 15, 2018

Checkin was terrible. Jaw dropped as the staff individually scaled with home scales carry on bags at boarding pass, it was pathetic but entertaining as travellers went spazzy at the airline staff. Big airport; thought we was walking home, took 18min to get to plane. The plane was ancient, seats old and plastic with metal arm rests. When it took off it was like an old VW. Eight hours of hell sat next to toilets, people walking over your feet all night. Shhsss boom from the toilets all night. It reminded me of those ma and pa kettle movies; all we needed was chickens and ducks running up and down the cabin. NEVER EVER FLY THIS NIGHT ROUTE.

Date of travel: May 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank bukitlist7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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271 - 275 of 2,746 reviews

Reviewed October 14, 2018

Having flew Air Asia on many occasions. This was one of the best of the lot. Especially the return flight from Hong Kong.

Check in was a breeze and was greeted with a smile.

Boarding was orderly and done efficiently. No delays at all.

A shout out to the cabin crew especially to the air steward (did not ask for his name) for his entertaining announcements. Tony would have been proud of it.

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank tmlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 14, 2018 via mobile

Air Asia is a budget airlines so narrow space between seat and baggage rule is just 7kgs hand baggage allowed. On return from Kuala Lumpur to New Delhi Airlines staff even weighed our hand baggage. So sad. You are allowed checking Baggage on paid basis. Food is provided on paid basis. Airlines have male and females air hostesses. They are polite. Flights are timely. Overall no problem if you are not expecting extra comfort.

Date of travel: February 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank vashish_3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 14, 2018 via mobile

A no frill airline. Crew were friendly enough. Clean plane. Very good ticket price. Boarding was quick and take off and landing were on time

Date of travel: October 2018
Thank Chan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 14, 2018

Our flights started with being delayed followed by being cancelled, both flights there and back, when we were given the new flights the seats that we had chosen and paid for had not been allocated to us again for both flights, after many emails (they're not keen on speaking with you) I have yet to recieve my money back. The customer service on board is also pretty bad, I would not recommend them at all.

Date of travel: April 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Looy2u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC